Job description

Position Summary:

This position will be responsible for the investigation of fraudulent, illegal, or improper activities committed by or against customers, and the prevention and recovery of losses caused by such activity. Responsible for overall physical security program throughout the bank.

Duties & Responsibilities:

• Investigate alerts within fraud analytics software, related to potential misuse or

abuse of products and services such as account and deposit fraud, wire fraud, loan fraud and identity theft

• Manage the fraud email for frauds reported by bank personnel
• Coordinate with branch personnel to confirm potential fraud with their customers
• Escalate all confirmed frauds to the case environment for further investigation
• Ensure proper procedures are followed as it pertains to compromised accounts
• Communicate all confirmed frauds to Deposit Operations for timely returns
• Track fraud losses and trends and maintain related logs
• Report frauds to the proper committees and management
• Liaison with law enforcement in coordination of robbery and fraud investigations.
• Serve as a resource for other First Bank employees with fraud-related

questions/concerns

• Implement special projects as determined by the BSA Officer
• Administrator for all aspects of bank security.

o Establish and maintain security policies and procedures.
o Responsible for annual staff and manager level training initiatives on security
and robbery preparedness and prevention and new account fraud.
o Perform physical security reviews at all facilities.
o Deal with various security vendors to make sure proper security is provided to
the bank.
o May be requested to make branch or security updates at Board Meetings and
participates on various management committees.

• Assumes additional responsibilities as required.

Qualifications:

• Strong analytical skills to define problems and propose solutions.
• Computer literate; fluency in Microsoft Office programs
• Effective oral and written communication skills.
• Strong problem-solving, negotiation & follow-up skills.
• High School diploma or equivalent
• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Township of Hamilton, NJ 08690: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Claims: 1 year (Preferred)
• Fraud Detection: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Retail Fraud Servicing: 1 year (Preferred)

Work Location: Hybrid remote in Township of Hamilton, NJ 08690

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