Job description
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Fraud Prevention Specialist will be responsible for the review of student loan applications and clearing identity prior to application disbursement. Incumbent will identify fraud red flags to reduce the incidence of fraud and reduce fraud related losses. Responsibilities include answering inbound calls and performing outreach to applicants selected for an additional fraud review. Finally, the Fraud Prevention Specialist communicates the credit decision to the customers, answers questions and provides next steps.
Note: This position is a hybrid position;- incumbents will participate on a two-week in-person education. Upon completing education, incumbents are expected to work in the office two days/week.
What You'll Do
- Identity Verification
- Validate identity of applicants using third party tools, identification documents and customer interviews
- Clear identity of several different fraud strategies based on red flags.
- Identify and escalate fraud trends based on borrower characteristics and/or schools.
- Maintain assigned productivity standards.
- Maintain compliance to all Federal, State and Corporate guidelines.
- Follow current procedures approved in Policy Tech
- Investigate Suspected Fraud
- Initiates investigation of suspect fraud accounts using internal Sallie Mae systems and third-party verification sources via the Internet
- Notifies supervisor or manager of trends or possible fraud rings.
- Customer Service
- Responds to customer identity theft claims.
- Inbound and outbound outreach to customers to clear fraud tasks.
- Handles inquiries from field personnel and schools.
- Educates customers on steps needed to complete application process.
What You Have
- One+ years of experience in a financial institution
- One-year customer contact experience
- Strong analytical abilities and decision-making skills.
- Customer focused; Highly responsive to customer needs; Build strong customer rapport.
- Strong written and verbal communication skills
- Must be able to work independently as well as with a team.
- Proficiency with Microsoft office suite
Preferred Education, Skills and Experience
- Strong knowledge in SLM Private Student Loan products
- Ability to work in a fast-paced environment.
- Knowledge of how to read credit reports from the three major credit bureaus.
- Ability to solve problems through reasoning and common sense.
WORK SCHEDULE:
Full Time –
- M-F 8am – 5pm; One late night 11am-8pm; Overtime
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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