Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Position: Front Desk Agent

Mission Statement

Esperanto Developments is a dynamic hospitality management company which brings success to all its stakeholders.

We achieve this with a diverse and talented team by exceeding expectations of guests, associates and owners.

We bridge the gap between risk and reward providing tools and confidence to take on bigger and bolder opportunities.

We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships.

Vision Statement

Esperanto Developments Vision is to be recognized as an innovative market leader changing the hospitality industry. We lead on a path to meaningful growth and make positive impact in the lives of all.

Esperanto Development LLC. Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to guests, associates and owners.

Job Description:

The Guest Service Agent will perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience.

*Weekend, Evening and Holiday availability is a must. 7AM to 3PM, 3PM to 11PM shift.

Required Skills and Requisites:

• Must have strong customer service skills.
• Must have strong verbal and written communication skills.
• Service oriented. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities and Duties:

• Register and assign rooms to guests.
• Issue room key and escort instructions to guests as appropriate.
• Receive and deliver messages.
• Answer inquiries pertaining to hotel services, registration of guests and other available services.
• Keep records of room availability and guest accounts.
• Calculate bill, collect payment and make change for guests.
• Make, confirm, and cancel reservations for guests, as needed.
• Post charges for room, food telephone, and other incidental charges.
• Make restaurant, transportation or entertainment reservations for guests as needed.
• Accurately maintain and balance cash bank.

*Performs other duties as assigned by Supervisor.

At Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Esperanto Developments, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Your day to day

-The Guest Service Agent will perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience.

*Weekend, Evening and Holiday availability is a must. 7AM to 3PM, 3PM to 11PM shift.

What we need from you

-Required Skills and Requisites:

• Must have strong customer service skills.
• Must have strong verbal and written communication skills.
• Service oriented. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities and Duties:

• Register and assign rooms to guests.
• Issue room key and escort instructions to guests as appropriate.
• Receive and deliver messages.
• Answer inquiries pertaining to hotel services, registration of guests and other available services.
• Keep records of room availability and guest accounts.
• Calculate bill, collect payment and make change for guests.
• Make, confirm, and cancel reservations for guests, as needed.
• Post charges for room, food telephone, and other incidental charges.
• Make restaurant, transportation or entertainment reservations for guests as needed.
• Accurately maintain and balance cash bank.

*Performs other duties as assigned by Supervisor.

What we offerWe’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Type: Full-time

Salary: $1.00 per year

Ability to commute/relocate:

• Texas City, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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