Job description

Job Title: Food & Beverage Office Manager

Pay: Starting at $70,000 per year (plus a percentage of the service charge pool)

Paid Time Off/Work-Life Balance: 3 weeks accrued after 60 days of employment

Insurance: Employer pays 75% of plan costs

401k with Employer Matching

Responsibilities & Skills Necessary

To succeed in this role, you should have experience in:

• Providing inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Monitoring guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Utilizing interpersonal and communication skills to lead, influence and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; leads by example.
• Encouraging and building mutual trust, respect and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Celebrating successes and publicly recognizing the contributions of team members.
• Developing specific goals and plans to prioritize, organize and accomplish your work.
• Maintaining a strong working relationship with all departments to support property operations and goals and expedite the resolution of any problems that may arise through the general operation of the property.
• Providing services that are above and beyond for guest engagement and retention.
• Improving service by communicating and assisting individuals to understand guest needs, provide guidance, feedback and individual coaching when needed.
• Serving as a leader in displaying outstanding hospitality skills.
• Serving as property point person for guest relations, responding to guests’ requests and special needs and coordinating arrangements for special attention guests.
• Responding to and handling guest problems and complaints.
• Responding to all Food & & Beverage Social Media posts (i.e. TripAdvisor, Booking.com, etc.) and Unifocus guest reviews.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Informing and/or updating property leadership and peers on relevant information in a timely manner.
• Supporting Food & & Beverage departments with scheduling of team members and processing of payroll.
• Ensuring all schedules and payroll, including gratuities, is processed accurately and timely.
• Providing support to Food & & Beverage department operations in outlets when needed.
• Providing clerical and administrative support to the Food & Beverage leadership team including filing, sending emails, answering telephones, faxing, word processing, photocopying, mail distribution, and scheduling.
• Answering the telephone and responding to caller inquiries.
• Directing requests appropriately and accurately record and distribute messages in a timely manner.
• Answering guest questions about the property, facilities and services (i.e. hours of operation, rates, room types, packages, promotions, entertainment, restaurants, special events).
• Serving as the point of contact for guests and communicating with them by phone and email to respond to questions and requests.
• Entering data into computer programs and databases, producing correspondence, forms, memoranda, presentations, reports and other documents.
• Handling individual reservations as required for guests.
• Ensuring that all arrangements are handled properly and coordinated with other departments.
• Maintaining office supply inventories and coordinating maintenance of office equipment.
• Cultivating open, collaborative, and mutually supportive relationships with and among guests, the community, the department and hotel staff.
• Promoting awareness of the 1 Hotels brand internally and externally.
• Performing any special projects or duties assigned by supervisors.

Employee Perks:

• Complimentary Fitness Classes at Anatomy
• Complimentary Staff Meals on Working Days
• Company-paid Health and Wellness program to promote healthy living
• Employee Raffles for Trip Advisor
• Pre-tax benefits to encourage commuting, and even free bicycle parking
• Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University: Offers eligible team members a chance to grow and flourish by obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition Program: Earn rewards and pay it forward, while doing all the good you can!

Grow with us...

Our Administrative Team is a force of nature—made up of individuals who seem to be able do it all and then some. They are driven, 100% committed to our mission and our brand, and love connecting with new people, plus they can manage just about any personality that comes their way.

We’re currently seeking an Office Manager to support and represent the Executive Office and our Senior Leadership team. Our dream candidate is flexible, impeccably mannered, an effective collaborator, loves a challenge and is a true diplomat, with a genuine love of service and meeting new people.

Inside Tip: If you're the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.

About you...

• Passionate about organization and details with a minimum of 1 year of similar work experience.
• A post-secondary diploma or degree would be a plus.
• Prior experience in an administrative role, strong organization and technical skills, ability to multi-task and a team player.
• Is flexible and willing to meet the demands of a 24-hour operation.

"Notice of E-Verify Participation: We participate in E-Verify Employment Verification"

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• F & B Office management or similar: 1 year (Required)

Work Location: One location

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