The John Scott Dailey Florida Institute of Government (IOG)

The John Scott Dailey Florida Institute of Government, established in 1981, is dedicated to its mission of enhancing the capacity of Florida’s governments and communities through education and training, technical assistance and applied research, and public service. The Institute serves the public’s interest through affiliated offices located at The Florida State University (executive), University of Florida, University of Central Florida, University of South Florida, and Florida Atlantic University.

The Institute’s 30-year history of providing unbiased and balanced expertise has resulted in lasting relationships with local and state government, educators, communities, and professional associations in both the public and private sectors. The Institute’s dedicated and highly skilled staff upholds core values that illustrate a continuing commitment to integrity, excellence, learning, and balance both on and off the job.

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Serve as the central contact for F.A.C.E. members, answering phone and email inquiries and requests regarding membership, certification, and online registration. Aid to orient new members. Develop and maintain all paper and electronic files for the F.A.C.E. program. Assist with member communication activities. Serve as the liaison between members and the IT Manager.

Utilize the F.A.C.E. database system to manage and query F.A.C.E. membership and education data, including processing membership applications, renewals, and resignations, as well as maintain and update membership records. Collect data, track membership statistics, and prepare reports. Collaborate with IT Manager to identify and resolve technical and functional issues with the F.A.C.E. database.

Perform billing for F.A.C.E. membership dues, event registrations, and event sponsorship invoices. Generate financial and event registration reports for use by other staff.

Participate in F.A.C.E. board and committee meetings, including conference planning committee meetings. Assist with or complete special assignments or other duties as deemed necessary.

Bachelor's degree and two years of experience, or a high school diploma or equivalency and six years of experience.

(Note: or a combination of post high school education and experience equal to six years.)

Skilled in computer operations to include MS Word, Excel, and Outlook.

Excellent problem solving, organizational, and customer service skills.

Ability to perform accurately in a detail oriented environment.

Ability to coordinate work processes to meet deadlines; detail oriented; communicate effectively.

Ability to compile, review, and reconcile data for accuracy, with knowledge of reporting techniques and exposure to reporting tools.

Experience in association management.

Who is an ideal candidate for this position?

You're known as a problem solver and a go-to person for sound advice. You work well under pressure and think quick on your feet, remaining calm and professional. You're able to see the big picture and the small details without much effort. Discretion comes naturally to you and going "above and beyond" is not just a catch phrase, it's what you do. You're able to connect with people across diverse backgrounds. You can balance compliance and customer services. You can easily engage with others, be assertive, and diplomatic at the same time. This position takes a unique skill set. Good communication skills are a must.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

This is an A&P (Administrative and Professional) position.

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

If not otherwise specified, schedule is M-F, 8-5.

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

This position is being advertised as open until filled.

Applications will be reviewed as they are received.

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.