Job description
SUMMARY:
Working in a centralized billing office, the Billing Office Customer Service Representative is responsible for resolving customer inquiries and collecting outstanding insurance and patient balances on hospital and professional patient accounts. Makes outbound calls to departments, patients or their representatives and third party payers to resolve account issues, obtain payment or arrangements to pay. Processes credit card payments and performs cash drawer reconciliations. Responsible for Call Center inbound call traffic for medical billing operations and perform accurate, timely call follow up activity. Determine charity, propensity to pay, discounts and settlements. Staff responsibility may rotate routinely and be divided by customer service and collection activity, adjusting as needed by service demand. Maintains compliance with HIPAA regulations through all contact and correspondence. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.
Job Type: Full-time
Pay: $15.74 - $20.37 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
Experience:
- financial services in medical (hospital or office) setting.: 2 years (Required)
Work Location: Remote
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