Job description
The Financial Aid Counselor will counsel and assist both prospective and current students/parents on the financial aid process. The position will review and perform FAFSA verification for selected students and will counsel students on missing information. The Financial Aid Counselor will assist in all customer service efforts in the Office of Student Financial Services. Flexible work arrangements will be considered.
Salary Grade S05 Essential Functions
- Counsel parents and students on financial aid, verification, and billing
- Conduct appointments in person, virtually, and over the phone
- Manage incoming communications to the office via phone, email, and other methods
- Attend to walk-ins and provide customer service for in-office guests
- Helps with day-to-day campus employment and Federal Work Study processes
- Assist Assistant Director with Student Financial Services communications
- Receive and review required student documentation related to verification and other processes
- Assist with performing verification processes for all selected students
- Assists with financial aid awarding as needed
- Participates in on-campus functions/activities as needed
- Attends trainings and conferences in key areas and maintains an understanding of trends
- Performs other duties as assigned.
- Bachelor’s Degree
- Customer service experience
- Strong communication and technical skills
- Familiarity with federal and state financial aid regulations
- 1-2 years of experience in financial aid administration
- Bilingual English/Spanish
- Ellucian Colleague experience
Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly to lift, carry, push, pull or otherwise move object.
Work Hours Posting Date 01/19/2023 Closing Date Open Until Filled Special Instructions to Applicants
Please be aware that as a continued emphasis on keeping our community safe and healthy, we will require all faculty, staff, and students to submit verification of full vaccination for COVID-19.
Elmhurst University is a leading four-year institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Founded in 1871, Elmhurst now offers more than 70 undergraduate programs of study, more than 20 graduate and certificate programs in flexible formats, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst University is among the top-ranked colleges and universities in the Midwest, according to U.S. News & World Report.
Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.
Elmhurst University is a leading four-year institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Founded in 1871, Elmhurst now offers more than 70 undergraduate programs of study, more than 20 graduate and certificate programs in flexible formats, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst University is among the top-ranked colleges and universities in the Midwest, according to U.S. News & World Report.
Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.
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