Job description

Field Technical Service Manager

Travelling up to 25% domestically and internationally is required
A related degree and five or more years of technical experience is required
One or more years of experience installing and troubleshooting Micrologix is required
One or more years of experience in a leadership role for field service employees is required
Pay is up to $85,000
Must be a United States citizen or Green Card holder
No remote
Full-time
Permanent W-2 employee
Full benefits
No relocation
Brown Deer, Wisconsin area

This full-time, permanent Field Technical Service Manager career opportunity is at a financially stable, employee-owned company that created their dynamic industry. The company gifts employees company stock. An annual discretionary bonus and a 401k Plan are provided. The company values the culture and has recently implemented their core values. They have also recently implemented their Entrepreneurial Operating System for short-term and long-term growth plans. They are proactive in the products they provide customers both now and for the future. The company has recently added a building and remodeled the existing facilities. Growth is unlimited here. The company is making flexibility a priority with potential flexible work hours and work from home possibilities. The environment is fast-paced and challenging. The work is interesting, challenging and not tedious as every machine manufactured is custom. Projects are unique and interesting. A new software conversion to SolidWorks from AutoCAD is on the horizon.

The work performed would be really rewarding for someone who really wants to share their knowledge and help other people. The duties and responsibilities of the successful candidate will include the following:

Determining and scheduling field service professionals to jobs
Managing, mentoring, training, evaluating and disciplining field service professionals
Making sure all field service work is done according to company procedures and customer needs
Making sure field service professionals adhere to best practices
Managing the technical support function
Coordinating with others to ensure field service work is completed as scheduled
Traveling up to 25% domestically and internationally
Working with Enterprise Resource Planning software
Assisting with telephone technical support if needed
Participating in the creation of field service training programs
Making safety a priority
Analyzing completed field service projects
Following up with customers to ensure satisfaction and provide that feedback to employees

The background of the successful candidate must include the following to be considered for this position:

A related degree
Five or more years of technical field service work
One or more years of experience installing and troubleshooting Micrologix
One or more years in a leadership role for field service employees
Possess the ability to travel domestically and internationally up to 25%
A solid work history
A US citizen or possess a green card
A residence within 45 minutes

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