Field Service Engineer
Full Time
Jacksonville, FL
Posted
Job description
JOB TITLE
: Field Service Engineer
LOCATION : Jacksonville, FL /Defense Administration
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Trident Maritime Systems - Heavy Equipment Group.
MAJOR DUTIES:
EXPERIENCE PREFERRED/SPECIAL NOTES:
PHYSICAL REQUIREMENTS : Lift and/or move up to 50 pounds.
PLEASE NOTE: Lake Shore Systems, Inc is excited to join Trident Maritime Systems and will be operating as the Trident Maritime Systems—Heavy Equipment Group.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
XJ6
LOCATION : Jacksonville, FL /Defense Administration
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Trident Maritime Systems - Heavy Equipment Group.
MAJOR DUTIES:
- Provide exceptional customer service as defined by the customer.
- Solicit aftermarket opportunities on behalf of Trident working closely with Program Managers.
- Determine root cause of field equipment failures and provide recommended corrective action to prevent reoccurrence.
- Coordinate actions required by other functional departments listed above to complete field warranty and service work in a timely manner.
- Perform most practical and economical rework and repairs to customer’s satisfaction.
- Perform field warranty and field service installation, repair, and start-up at customer site.
- Assure the validity of customer warranty claims and determine responsibility.
- Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction.
- Travel as required.
- Other duties as assigned.
EXPERIENCE PREFERRED/SPECIAL NOTES:
- 5 years “hands on” experience in mechanical, electrical and hydraulic systems.
- Good communication skills and willingness to travel a must.
PHYSICAL REQUIREMENTS : Lift and/or move up to 50 pounds.
PLEASE NOTE: Lake Shore Systems, Inc is excited to join Trident Maritime Systems and will be operating as the Trident Maritime Systems—Heavy Equipment Group.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
XJ6
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