Family Services Manager - Head Start Program
Job description
SUMMARY:
Coordinate family services and engagement activities that promote family well-being and promote children’s learning and development. Provides and has oversight of family case management services for Head Start enrolled families. Implements, monitors, and delivers the family and community engagement component of Head Start according to the Performance Standards. Assists to facilitate governance connected to parent committees and monthly center meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepares policies and procedures for Head Start performance standards listed in 1302 – Subpart E: Family and Community Engagement Program Services; conduct annual review and revisions as needed.
- Plans, coordinates, and manages the family case management program for enrolled Head Start families.
- Provides case management for families and has oversight of family case management with case load monitoring for efficient service delivery.
- Monitors individual Family Partnership Agreement Plans (FPAP) with case managers, ensuring all parents requesting services receive assistance.
- Collaborates with community agencies to meet assigned communities needs and attain established outcomes.
- Assists ERSEA Manager with the coordination of newly enrolled children and families, or with any status updates during the program year.
- Coordinates and monitors home visits and timely follow up with Family Case Managers and center staff to address children who are considered to have irregular attendance in accordance with Head Start Performance Standards.
- Promote, coordinate, and facilitate program events that foster family engagement activities.
- Coordinate and distribute annual family surveys for continuous program improvement efforts, and compiles results for review and collaborative action with program Management Team.
- Coordinate parent training based on Head Start Performance Standards requirements and on parent’s stated interests.
- Coordinate and assist to implement the selected parent curriculum with enrolled families.
- Document volunteer services, track hours and in-kind service and inputs information into the Child Plus program.
- Coordinates and assists with scheduled parent workdays at Head Start centers.
- Work with local human services professionals, Head Start Managers, and community service providers to ensure that services for families are available and accessible as relating to personal and/or family adjustments, financial trauma, substance abuse, lack of employment, food, clothing, housing, and physical and/or mental impairments.
- Plan, administer, perform, and deliver outreach and referral services to Head Start families in compliance with local, regional and federal (Head Start Performance Standards) guidelines.
- Assist with arecruitment of Head Start children.
- Coordinate and attend Parent Committee and Policy Council meetings, as scheduled.
- Provide staff training on methods of supporting Family Engagement to promote participation in classroom as volunteers and in program events such as Parent Committee meeting.
- Promote and assist to coordinate monthly meetings with center staff to maintain communication regarding enrolled families.
- Assist with governance responsibilities including Head Start By-Laws annual review, and training for representatives and officers in both Policy Council and Center Parent Committee.
- Promote Family Engagement by supporting program activities focused on building respectful and trusting relationships with children’s parents/guardians.
- Continue professional growth by attending workshops and training designed for early childhood and Head Start.
- Maintain a high level of customer service ensuring that client’s needs are met.
- Report all incidents and/or occurrences of child abuse or suspected child abuse to Head Start Director and Child Welfare Services (CWS) immediately.
- Regular attendance.
EDUCATION and/or EXPERIENCE:
- Bachelor's degree from a four-year College or university in Human Services, Family Services, Social Services or related field. Previous experience in related field preferred.
Job Type: Full-time
Pay: $46,609.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
Schedule:
- 5x8
- Monday to Friday
Work Location: One location
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