SUMMARY

Responsible for providing direct supervision, guidance and training to the casino EVS and Heavy-Duty/Floor Crew team members ensuring approved Silver Reef Casino policies, procedures and standards.

QUALIFICATIONS

• Must be 21 + years
• High school diploma or GED required
• Must have computer knowledge of Microsoft Excel and Word and Outlook
• 5 years housekeeping supervisory experience preferred or previous experience of working within a hospitality or leisure background.
• Ability to read and write simple instructions, short email correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to team members of the organization and via email.
• Excellent verbal communication skills.
• Must be friendly, approachable, and team-orientated

LICENSING REQUIREMENTS

• Class III WA Gaming License

ESSENTIAL JOB FUNCTIONS

• Ensures complete guest satisfaction AND treats guests in friendly and helpful manner.
• Ensures that Quality Standards and Service are maintained for Property, Product, and People.
• Supports established policies and procedures for SRC.
• Track labor, parts, and machine history in plant CMMS.
• Maintain a written log of any highlights occurring during shift coverage in conjunction with proper pass down entries.
• Maintain flexibility with regard to schedule due to changing business needs.
• Ensure all carpet, hard floor, restrooms, bars and kitchen are clean and maintained daily to SRCR standards.
• Makes recommendations and suggestions to hire, transfer, promote, reward, discipline, evaluate and discharge EVS and Heavy-Duty Floor Care team members on assigned shift – and review any Notice of Conducts with the manager prior to providing to the staff
• Monitor Inventory/Ordering on a weekly basis with your vendors
• Maintains strict adherence that all OSHA Safety rules and regulations are followed and keep updated SDS Sheets in the appropriate areas – providing an additional copy to Security
• Responsible for distributing keys and supplies to the EVS and Heavy-Duty/Floor Crew on assigned shift. Makes sure equipment is signed out/in properly at beginning and end of shift and always ensures the proper use of supplies and equipment
• Continuously monitors all EVS and Heavy-Duty/Floor Crew operations to ensure team members are in their assigned areas.
• Trains all team members in the proper techniques of using chemicals. Makes sure all bottles are labeled properly and ensures chemical bottles have proper chemical labels.
• Maintains all work areas and ensures housekeeping equipment is free of safety violations. Reports any hazardous conditions or broken equipment immediately to manager

PHYSICAL/MENTAL REQUIREMENTS

• Constantly required to use hands to finger, handling or feeling objects, tools or controls; reaching with hands and arms; talking or hearing; lift and/or move up to 50 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Frequently required to stand; walk climb or balance; stoop, kneel, crouch, or crawl; lift and/or move up to 50 pounds.
• Occasionally lift and/or move more than 50 pounds.

WORKING CONDITIONS

• Works with or near moving mechanical parts.
• Exposed to wet and/or humid conditions, fumes or airborne particles, risk of electrical shock.
• Works mostly indoor, occasionally works outdoor, must deal with cigarette smokes a lot.
• Works in a moderate noise level environment, increasing to loud when on the casino floor.

QUALIFICATIONS

• Must be 21 + years
• High school diploma or GED required
• Must have computer knowledge of Microsoft Excel and Word and Outlook
• 5 years housekeeping supervisory experience preferred or previous experience of working within a hospitality or leisure background.
• Ability to read and write simple instructions, short email correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to team members of the organization and via email.
• Excellent verbal communication skills.
• Must be friendly, approachable, and team-orientated