Job Title: Facebook Community Manager

Reports To: Copy and Community Manager

Classification: Non-Exempt

Job Type: Full-Time

Location: Hybrid – 2 Days in Office

We are the Institute for Integrative Nutrition! We are the premier online institute for training today’s health coaches. IIN pioneered the health coaching profession, and we focus on “what feeds you” in life; mind, body, and career. Our mission is to play a crucial role in improving health and happiness, and through that process, create a ripple effect that transforms the world. Come help us make the world a happier, healthier place.

Job Summary:

You will help moderate the student discussion forums on Facebook and play an integral role in enhancing the student experience in both the Health Coach Training Program (HCTP) and advanced courses.

Duties/Responsibilities:

• Create and oversee HCTP and advanced course Facebook discussion forums, monitoring discussions and mentoring moderators to post engaging content, answer student inquiries, and coach students throughout the courses
• Moderate Facebook groups to provide additional coverage and support for moderators as needed
• Schedule all Facebook post for the HCTP groups and maintain the post schedule spreadsheet
• Train and manage Facebook moderators and community managers, including weekly or bi-weekly check-ins.
• Moderate all HCTP Welcome Webinars and End of Year Webinars
• Manage and participate in advanced course webinars, including updating the scripts and PowerPoints for each webinar
• Answer Facebook-related student Help Center tickets in Zendesk
• Maintain moderator training resources, feedback documents, IIN Social Media Guidelines, and the Facebook Group Community Manager and Best Practices documents
• Participate in course audits and suggest feedback to Education team on what is and isn’t working in each course, based on student comments and moderator feedback
• Review group analytics and moderator feedback and provide recommendations for increasing engagement
• Streamline moderating process while considering changes and modifications to Facebook platform

Supervisory Responsibilities: Leads a team of passionate Facebook Moderators

Required Skills/Abilities:

• Proficient social media skills, especially Facebook
• Experience in the fields of holistic health, coaching skills, and business
• Community management experience
• Highly organized, detail-oriented
• Positive attitude
• Can prioritize, think critically, and see the bigger picture
• Works well both independently and with a team
• Can give and receive constructive feedback
• Takes initiative to suggest solutions to problems
• Proven active presence in multiple social media channels
• Proven ability to develop and engage communities
• Ability to “listen” and respond effectively and promptly
• Strong writing skills
• Dynamic and fast-paced work style
• Commitment to high-quality customer service
• Ability to create and maintain a voice that accurately represents the school and its mission
• Preferred: IIN graduate

Some of the benefits of working at IIN:

• Free access to our educational offerings
• Health benefit plan that includes health, dental, vision, disability, and life insurance
• Flexible paid vacation days, sick days, & generous parental leave
• Additional paid “Winter Break” vacation days between December 25 and January 1
• Additional paid “Summer Friday” vacation days to be used during designated summer months
• 401K plan with employer contribution of up to 5%
• Free lunches and snacks while working in office
• Company paid commuter benefits (up to $127 per month)
• Heath Coach Reimbursement
• Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
• A variety of seasonal health and wellness perks

About IIN

What started as a small classroom of passionate students in a live setting in 1992, IIN is now world-renowned for its online Health Coach Training Program and other leading-edge educational offerings on the most current and important topics in health and wellness. With a monthly audience of 2 million+ wellness seekers, over 155,000 graduates in 175 countries worldwide, we are the undisputed leader in the field of Integrative Nutrition education, information and health coaching tools. Integrative Nutrition Health Coaches, first learn to coach themselves then mentor and guide clients towards nutritional and lifestyle changes to help them reach their personal health goals. We are headquartered in New York City and offer students access to a rich diversity of leading instructors committed to improving global wellness through education and prevention.

Why work for us?

At IIN, our goal is simple: to attract and retain a workplace that includes a diverse group of talented people who come together to play a crucial role in improving health and happiness for everyone. In order to achieve this, we hire the best individuals from all different backgrounds and experiences. Our commitment goes beyond a diverse and inclusive workforce; we are also committed to diversity in our curriculum and teachings as well. We feel it enriches the experience for all our students and the community and in turn creates the ripple effect that transforms the world!

We are a mission-driven company striving to make the world a healthier and happier place! We have the culture of a start-up paired with the resources, stability and foundation of an established company with 30 years at the top of its field. We strive to be a company that walks the walk, with great perks and an amazing team of awesome, collaborative, and passionate colleagues!

Compensation:

$27.00-$33.00 per hour

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.