Job description

OBJECTIVE
In a positive and cheerful manner, serve as the patient and optometrist contact regarding appointment scheduling, billing procedures, out-of-pocket expenses and transportation requests.

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RESPONSIBILITIES*
Duties include, but are not limited to:

• Using the electronic health record program, Next Gen, schedule various patient appointments for clinic exams and surgery procedures.
• Obtain patient demographic information including address, insurance, transportation needs, and referral source.
• After Insurance Eligibility Department provides information from patient’s insurance for procedures, call patient to advise them of benefits and any balance that may be due from patient. Arrange a payment schedule with the patient when necessary. Fill out a cash payment agreement if needed for patient’s appointments.
• Provide knowledgeable, courteous assistance to optometrists and their staff members regarding surgery, referrals and billing procedures.
• Answer incoming phone calls professionally and providing assistance in a helpful way.
• Other related duties as required.

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REQUIRED SKILLS*

• Working computer knowledge – experienced in Microsoft Word
• Good communication skills, written and spoken
• Pleasant, cooperative, caring attitude
• Good listening skills
• The ability to work with a team to set and to achieve common goals
• Attention to detail
• Excellent organizational skills

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PHYSICAL ABILITIES*

• Able to sit for an extended period of time
• Reach and stoop to file levels
• Answer telephone
• Acute hearing
• Lift up to 50 pounds
• Use keyboard

• Profit Sharing
• 401(k) Plan
• Section 125 plan
• Medical/Vision/Dental
• Paid Holidays
• Personal Time
• Clothing Allowance
• Continuing Education/Tuition Reimbursement
• Group Life Insurance Policy
• Voluntary Term Life Insurance
• LifeBalance program
• Bereavement Leave
• Free LASIK

*Driving record and background check upon offer for employment*

Note: COVID-19 vaccine may be required per your state guidelines.

Job Type: Full-time

Pay: $20.16 - $25.51 per hour

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