Job description
Primarily responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversees the enforcement of Hilton standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.
He / She should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, Kitchen, F&B manager etc.).
DUTIES AND RESPONSIBILITIES:
- Meet and greet guests in a friendly and warm manner.
- Coordinates with the event host on all aspects of the banquet function.
- Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
- Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
- Ability to respond quickly and accurately to guest requests.
- Display good customer relation skills and take initiative to greet guests in a friendly manner.
- Plan the event course and orchestrates its completion in a timely, quiet and courteous manner.
- Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
- Adhering to all banquet standard process and also hotel standard policies and procedures.
- Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
- Supervises and trains staff in the service of food and beverages according to standards.
- Discuss any last minute changes with the banquet team.
- Ensure all guest requirements are set and ready 30 minutes before event start time.
- Coordinates function details with banquet, conference planning, and kitchen staff.
- Maintain constant contact with the chef, to ensure Hilton standard service between food production and food service.
- Monitor banquet personnel in the performance of their duties.
- Actively participates in set up of banquet rooms and service of food and beverage to guests.
- Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
- Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
- Display awareness and compliance with hotels security, safety, emergency procedures.
- Ensure high grooming and hygiene standards are met by all banquet staff.
- Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
- Performs other duties as assigned.
Qualifications:
Must be able to speak, read, write and understand the English language. Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
EXPERIENCE:
Three or more years’ experience as Banquet Captain in a high volume, upscale hotel and excellent oral and written communication skills.
Email your resume to:
Shelly.Holt@Hilton.com
Our physical location is:
500 West 3rd Ave
Anchorage, AK 99501
We offer great benefits! Paid time off, 401k, medical, dental, vision, employee discounts on hotel rooms, and so much more!
We want someone who embodies Hilton Values! With Warmth characteristics!
H - Hospitality
I - Integrity
L - Leadership
T - Teamwork
O - Ownership
N - Now
W - Welcome and Value all
A - Attention to Details
R - Resolve Problems
M - Make a lasting memory
T - Take time to connect
H - Honor every guest
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