Event Staff (Part-Time)| Fort Smith Convention Center
Full Time
Fort Smith, AR 72901
Posted
Job description
Oak View Group:
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview:
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the
way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Under the direction of the Director of Events & Security, and Event Manager, Event Staff are responsible for maintaining a positive guest experience for all Fort Smith Center patrons. Event Staff enforce all rules, regulations and policies of the Fort smith Center, while providing excellent customer service.
About the Venue:
The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely-flexible event space and a state-of-the-art performing arts center just steps from a rich variety of shopping, dining, nightlife, live entertainment, historic sites and more in downtown Fort Smith, Arkansas.
Join OVG Facilities, venue manager at Fort Smith Convention Center, for job opportunities to provide world class event experiences to the great city of Fort Smith!
Responsibilities:
- Provide exceptional guest service during all events held at Fort Smith Convention Center
- Responsibilities include, but are not limited to, room set-up, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the venue or on the property, directing guests around the venue, etc.
- Ensure all guests are following the rules and regulations of Fort Smith Convention Center and the event
- Collaboration and team player mindset
- Monitor and report any potential unsafe situations to management
- Foster a positive and enjoyable environment for all guests attending an event
- Find opportunities to improve the guest experience
- Utilize problem solving skills and ability to remain calm in a fast-paced environment
- Proactively engage guests to answer questions, communicate security requirements, and ensure an enjoyable experience while they are in the arena
- Monitor your assigned areas to ensure all security requirements and complex rules are being followed
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- Regular and consistent attendance
- Compliance with venue safety and dress requirements
- Stand and walk for four to six hours at a time
- Work nights, weekends, and holidays when required
- Read, speak and understand English (ability to speak multiple languages a plus, but not required)
- Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
- Work inconsistent and variable hours depending on event schedule
Qualifications- Customer service oriented with a desire to help guests
- Excellent communication skills
- Ability to solve problems
- Ability to work calmly in a fast paced environment
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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