Job description
Job Description
Our event staff provide a superior level of customer service to ensure a safe and enjoyable environment for guests as they attend various events, including collegiate sporting events, concerts, festivals, and fairs. The position offers flexible, part-time hours that allow for the accommodation of each staff member’s personal schedule.
Our event staff provide a superior level of customer service to ensure a safe and enjoyable environment for guests as they attend various events, including collegiate sporting events, concerts, festivals, and fairs. The position offers flexible, part-time hours that allow for the accommodation of each staff member’s personal schedule.
Essential Position Functions and Key Duties
Qualifications
Work Conditions
- All Event Staff personnel will be cross-trained in multiple positions, including: Ticket-Taker/Scanner, Usher, Bag Checker, Parking Attendant and Crowd Management (post assignments will vary for each event).
- Creating an enjoyable and safe experience for guests at any given event by providing a high-level of customer service and implementing proper security protocol before, during, and in-between ingress and egress.
- Educating guests on safety policies using a positive and calm manner.
- Observing your surroundings, detecting any suspicious or hazardous situations, and reporting your findings to event supervisors, managers, and emergency personnel.
- Work flexible hours that includes nights and weekends.
Qualifications
- Upon the successful completion of RMC’s interview process, all new recruits must register as an Unarmed Security Officer though the Virginia Department of Criminal Justice Services. DCJS’s eligibility requirements include:
- 1. A minimum of 18 years of age.
- 2. Successful completion of the initial application process and required 01-E training course.
- 3. Submission of fingerprints for a criminal background check. Certain criminal convictions may be disqualifying. Please refer to DCJS for further information regarding their qualification requirements.)
- Excellent customer service mindset and verbal communication skills.
- Ability to remain calm in a fast-paced, high energy environment.
- Must be able to work a minimum of 2-3 events per month.
- Must have reliable transportation.
Work Conditions
- Ability to interact cordially and communicate with a diverse community.
- Ability to operate a portable radio and provide clear transmissions in English.
- Effective oral and written communication skills in English.
- Ability to assess and evaluate situations quickly, accurately, and effectively.
- Must be able to accurately follow SOP’s (Standard Operating Procedures) & Post Orders.
- Must have reliable transportation and always be punctual for assigned shifts.
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