Job description
Position Information:
Position Title:
Event Operations Coordinator
Job Group:
Professional & Scientific
Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:
Associate degree
Experience with event set up of chairs, tables, and portable staging
Operational knowledge of information technology to include ethernet, audio and video equipment
Knowledge of how to clean event services furniture, and sweeping, vacuuming, etc.
Ability to utilize and understand computer-based software and systems
Job Description:
The Memorial Union (MU) at Iowa State University is currently seeking highly motivated and customer service-oriented candidates to serve as Event Operations Coordinator. A 316,713 square foot multipurpose facility, the MU serves as the center for student life, co-curricular activities, as well as the primary meeting spaces for the campus and local Ames community. Opening in 1928 the MU was established to honor and serve the students that attend Iowa State University. The Memorial Union is home to 27 meeting spaces ranging from Ballrooms to small meeting spaces, a food court, office spaces for over 14 Division of Student Affairs and Academic Affairs services, an 8-lane bowling alley and billiards, an art studio, and a 600-stall parking ramp.
The Event Operations Coordinator is responsible for supporting event operations by coordinating and implementing the timely and accurate set-up, execution, and tear-down of all internal and external Memorial Union (MU) events utilizing relevant event management and room diagramming software. The Event Operations Coordinator will also crossover support for the Event Management Office, AV/IT needs (setup, teardown, troubleshooting), Parking Operations as well as light cleaning duties; all while creating and maintaining an overall excellent client experience.
The successful candidate must have excellent customer service and relationship building skills, strong leadership and communication skills, ability to physically complete event setups that include setting up tables, chairs, portable staging, etc. The successful candidate should also be able to demonstrate experience in building professional relationships with student staff, professional staff, etc. Can demonstrate a history of building positive team morale, validating individuals and the work of the team. Provide empowerment of student staff and/or other team members, and helping individuals build self-accountability through open communication and clear directives is of utmost importance. The successful candidate must possess the ability to take initiative to aide in the growth of the Memorial Union as a whole.
The duties of this position will sometimes require work outside of the normal scheduled hours, including rotating weekend coverage. Duties include, but are not limited, to:
- Coordinate and execute reservations setup, tear-down and staffing for all internal and external events taking place in or around the Memorial Union. Including pick-up, delivery, and set-up of appropriate moveable equipment (i.e. tables, chairs, audio visual, portable staging and sound equipment).
- Maintain inventory of event management furnishings and equipment; respond to and report safety violations to Asst. Director for Operations.
- Respond to MU staff and customer related inquiries/calls during shift.
- Coordinate daily with Event Operations Staff (professional and/or students) to relay current or upcoming event needs.
- Conduct setup inspections to ensure all details are completed according to Event Management Software and Diagraming specifications.
- Provide support, guidance and leadership for Student Building Manager and Student Event Operations Staff assisting with set ups.
- Provide operational support to the Memorial Union AV/IT staff as well was the MU Parking Ramp system as needed, including trouble shooting issues that may arise.
- Serve as lead for special projects as assigned by Director, Assoc. Director for Operations and/or Asst. Director for Operations
KEY COMPETENCIES OF SUCCESSFUL CANDIDATE:
- Customer-centric – Focus to deliver customer-based outcomes and solutions
- IT capability – Entry level knowledge of IT/Multimedia set up and troubleshooting
- Action oriented – Taking timely action to execute commitments
- Directs work – Providing instruction, guidance, and delegation for task execution
- Ensures accountability – Reliability in meeting commitments of self and others
- Collaboration – Working with others to meet shared goals
- Values differences – Valuing and embracing different perspectives and backgrounds
- Communicates effectively – Ensuring ideas and concepts are clearly conveyed and understood
- Instills trust – Honest, ethical, fair, and reliable
We have 2 positions:
Tuesday - Saturday 6:30am - 3:30pm
Monday - Friday 2pm - 11pm
Level Guidelines
- Career-level position demonstrating proficiency and knowledge of related competencies
- Works under direct to general supervision and may receive guidance on more complex assignments
- Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
- Applies thorough knowledge to respond to inquiries and requests
- Able to resolve most problems and issues and respond to requests without escalation
- Provides guidance to students
- May provide supervision to one to two other staff or lead a small work team
Appointment Type:
Regular
Number of Months Employed Per Year:
12 Month Work Period
Time Type:
Full time
Pay Grade:
PS804
Application Instructions:
To apply for this position, please complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
- Retirement benefits including defined benefit and defined contribution plans
- Generous vacation, holiday and sick time and leave plans
- Onsite childcare (Ames, Iowa)
- Life insurance and long-term disability
- Flexible Spending Accounts
- Various voluntary benefits and discounts
- Employee Assistance Program
- Wellbeing program
- This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.
Original Posting Date:
October 7, 2022
Posting Close Date:
December 26, 2022
Job Requisition Number:
R9955
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