Job description
PRIMARY ACCOUNTABILITY:
The Housekeeping Supervisor is a working supervisor responsible for managing daily cleaning of MAHEC facilities to include clinical, administrative and educational areas; including exam rooms, procedure and ultrasound rooms, labs, restrooms and offices. Manages the daily activities of the housekeeping crew (including the team lead) to cover all assigned cleaning activities and classroom set-ups.
SPECIFIC RESPONSIBILITIES:
- Leads a team of housekeepers to perform routine, scheduled cleaning duties to include cleaning clinical, administrative and office areas nightly; initiates continuous performance improvement, including coaching, delivering feedback, and individual employee development.
- Manages daily staffing assignments, ensuring all areas are appropriately staffed and that employees have adequate supplies and equipment (including personal protective equipment) for completion of assignments.
- Conducts daily huddles with the environmental services team to set priorities, address concerns or feedback, and ensure team needs are met.
- Works in partnership with the Environmental Services Team Lead to conduct daily quality inspections across all four Biltmore campus buildings to ensure consistency in routine cleaning including, but not limited to: sweeping and mopping all clinical spaces, vacuuming, dusting, cleaning restrooms, carpets, and other cleaning activities.
- Maintains an appropriate inventory of cleaning supplies and solutions, including ordering supplies as necessary.
- Meets regularly with the Facilities Services Coordinator to review and prioritize special projects outside of normal cleaning duties.
- Plans and implements general housekeeping procedures for Biltmore campus, including recommending and implementing changes in procedures as needed.
- Trains new Housekeeping staff to ensure consistent performance standards.
- Provides backup for other MAHEC housekeepers and the team lead as needed, to include occasional overtime and weekend work. Duties include but are not limited to:
- sweeping and mopping all exam rooms, labs, procedure rooms and ultrasound rooms every night, vacuuming, mopping, sweeping, dusting, cleaning restrooms, carpet cleaning, and all other cleaning activities as assigned.
SUPERVISORY RESPONSIBILITIES:
- Responsible for leading the Environmental Services team.
This job description is a general description of the essential job functions. It is not intended to describe all the duties the Housekeeping Supervisor will perform.
KEY COMPETENCIES:
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Fostering Teamwork – You have the ability and desire to work cooperatively with others on your team. You have the ability to demonstrate interest, skill, and success in getting the team to work together. You work effectively with colleagues from all departments and levels within the organization.
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Coaching and Developing – You ensure professional development and engagement of diverse staff, as well as leadership succession, by giving clear, motivating, and constructive feedback. You provide coaching to promote individual development. You generously share your expertise and experience with others.
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Service Delivery – You place patients, customers, employees and teammates at the center. You possess a high sense of urgency and ownership in solving problems and identifying opportunities to increase service.
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Communication – You are comfortable communicating in person, over the phone, and through email, all with a friendly and professional tone.
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Discretion – You operate with the mindset that information that is not your own, regardless of how trivial it may seem, is confidential first and shared only with permission. You demonstrate confidentiality with clinical, management, and other organizational data/information.
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Problem Solving – You aren’t afraid to think on your feet and encounter a problem you don’t know how to immediately solve. You are less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way.
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Detail Orientation – Details matter to you and you develop systems and processes to help you manage a large volume of them. You envision a process from start to finish and understand all of the details that need to be taken care of in between to keep things running smoothly. You take pride in owning the details and it brings you joy to be trusted in this regard.
EDUCATION and/or EXPERIENCE:
Preferred Experience.
- Four years’ experience in commercial cleaning, with experience in medical office, conference center or educational facilities.
- Supervisory experience in an educational, conference center, or medical office environment.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Advanced knowledge of commercial and medical office cleaning procedures, including standards of hygiene and sanitation.
- Knowledge of OSHA requirements for handling, using and storing potentially hazardous cleaning chemicals, and for working safely in clinical areas with potential exposure to bloodborne pathogens.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license required in order to drive MAHEC vehicle to transport equipment and supplies for use at all MAHEC sites, as well as other errands as needed.
PHYSICAL DEMANDS:
- Stands, walks, uses hands and arms to reach, handles, and feel, talks, and listens on a frequent basis. Occasionally stoops, kneels, or crawls. Sometimes sits, climbs, or balances.
- Ability to lift 40 pounds on a regular basis required.
- Ability to operate all tools & equipment needed for housekeeping required.
WORK ENVIRONMENT:
- Works with cleaning chemicals on a regular basis.
- Sometimes exposed to outdoor weather conditions as related to emptying trash and maintaining safe walkways during icy conditions.
- Moderate noise level, typical of a busy office with foot traffic and office machinery.
ADDITIONAL INFORMATION:
- Regular attendance on-site is an essential function of this position. Typical hours are Monday – Friday, 2:00 pm to 10:30 pm, (or flexed to best meet the needs of clinical and event schedules); 40 hours per workweek; weekend, holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or event activities, as requested by the Facilities Services Coordinator or Director of Facilities Management.
REPORTING RELATIONSHIP: Reports to the Facilities Services Coordinator.
POSITION COMPENSATION:
$21.25/hour
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina.
All MAHEC employees and learners will be required to receive the COVID-19 & Flu vaccines or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
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