Job description

ESSENTIAL FUNCTIONS AND BASIC DUTIES
The Enterprise Applications Team, comprised of platform technologists, will focus on delivering prompt and dependable services to internal and external customers. The Enterprise Applications Manager will have hands-on experience in a fast-paced application services and development environment. They will have the ability to manage a team of high-performing systems analysts, supporting a variety of complex projects and systems. The Manager will manage cross-departmental projects for the Credit Union, from analysis, design, development, and documentation, through production implementation. Their responsibilities will include:

• Manage a team of analysts, providing goals, reviews, ongoing coaching and leadership, functional mentorship, effective resource management, and support for critical problem-solving.
• Support the collection of business systems requirements to ensure final solutions meet organizational business objectives and strategic goals.
• Responsible for the global support of enterprise applications and system analysis:
• Salesforce Business processes and applications, including Marketing Cloud, Business Banking, and CRM.
• SharePoint Business processes and applications, including Expense Reimbursement and Referrals
• Other enterprise applications as assigned, preventing an environment of business silos and working to deliver relevant data to business users.
• Manage team that leads day–to–day management, updates, maintenance, and troubleshooting of enterprise application systems.
• Provide statistics on support tickets, monitoring, and outages, plus SLA reports.
• Analyze feedback from team on change requests from business users, and provide recommendations.
• Establish and implement appropriate standards and criteria for workflow analysis and requirements-gathering for internal processes and testing within technology group for support.

• Maintain system administrative duties, including:
• Approve system access rights based on access right requests from business owners.
• Assist with ongoing audits related to applications and vendor relationships.

• Other duties, as assigned.

QUALIFICATIONS
Education/Certification:
Four-year college or university degree in computer science, information systems, or related field; or eight years related experience and/or training; or equivalent combination of education and experience.
Certification:

• Salesforce certifications a plus.
• SharePoint/Microsoft O365 certifications a plus
• DocuSign certifications a plus.
• Lean Six Sigma certifications a plus.
• ITIL certifications a plus.

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Required Knowledge: *
Experience with optimizing business workflows. Experience with Salesforce, DocuSign, SharePoint, API concepts, and implementation, along with Agile Product Life Cycle Management System, Scrum methodologies, etc. Financial services background is a plus.

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Experience Required: *
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:

• Budget management skills.
• Strong organizational skills.
• Expert problem resolution, identification, and decision-making skills.
• Ability to maintain excellence and accuracy in a dynamic, fast-paced, multidisciplinary environment.
• Understanding of ITIL and other best practices for operations management.
• Ability to work in a fast-paced, high-demand environment.
• Comfortable presenting to senior level management.

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARYLANGUAGE SKILLS

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.

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MATHEMATICAL SKILLS AND REASONING ABILITY*

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to collect, gather, visualize, and analyze information in details.
• Ability to see a problem or situation from different points of view and solve complex problems by making decisions in the most effective way

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

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INTENT AND FUNCTION OF JOB DESCRIPTIONS*
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type: Full-time

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