Job description

We are seeking ambitious service professionals to join our innovative organization. This role is right for someone who wants to showcase their skills, be recognized for their drive to succeed, and thrive in a fast-paced and entrepreneurial environment. As an Enrollment Specialist, you will be responsible for gathering data from our carrier partners, updating our internal customer management system, supporting our book of business with excellent communication, customer service and problem-solving skills. This role will also administer a short health quiz to our customers applying for our special rate product.

Responsibilities and Duties

• Update the company database by inputting information from each call and keeping every customer field current
• Respond to agents requests to administer a quiz
• Respond to inquiries and resolve potential client issues
• Track record of achieving measurable results
• Ability to identify root cause of problem and make recommendations
• Process policy corrections as needed

Skills and Qualifications

• Attention to detail
• Strong organizational skills
• Call Center experience is a plus
• High school diploma/GED required
• Strong computer skills
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required
• A positive attitude

Job Types: Full-time, Contract, Temporary

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Data entry: 1 year (Required)

Work Location: Remote

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