Job description

Support Center - Irving
We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

• Experienced Mobile Device Management (MDM) engineer with experience in managing SOTI & AirWatch environment. This role will be responsible for managing Mobility infrastructure, maintaining it to a high standard; implement and maintain processes and providing Technical Engineering and Support for handheld devices.

Major Activities

System Builds and Project Support
Consult with architecture and project (infrastructure and application) teams to understand requirements for new endpoint deployments.
Provide Level of Effort estimates, hardware & software estimates and detail task lists to project managers to incorporate in their project plans and budgets.
Perform deployment platform (tools) modifications and applicable upgrades necessary to support project requirements while meeting approved project budgets and timelines.
Ensure all builds meet approved standards and requirements.
Provide peer reviews of endpoint builds and deployments performed by other engineers.
Provide requirements to other technical teams to support deployments including power, cabling, storage, security, and network configuration.
Document new deployments and upgrades to support effective transition to support.
Partner with support team to ensure new capabilities are smoothly integrated into established operational process including monitoring, backups, and failover / disaster recovery.
Provide support to both application and infrastructure project teams to ensure that devices and related systems are correctly sized and meet configuration standards.
Responsible for detailing tasks and level of effort for project managers to include in an overall project scope.

3rd Level Support
Serve as point of escalation for complex endpoint device and or related systems issues.
Subject matter expert in systems support.
Serve as technical liaison for 3rd party, managed service support team.
Proactively manage technologies within assigned areas including providing recommendations for improving service and escalating areas that may impact service availability.
Research and bring to manager operational best practices for monitoring and maintaining endpoint platform health.

Internal Consulting / Team Liasion
Partner with Architecture, Engineering and Support teams to establish and revise standards and processes as required.
Develop and recommend technical strategies and solutions to maintain and/or expand system functionality in conjunction with the Engineering & Architecture team.
Review and analyze existing infrastructure services for opportunities to reduce costs through removal of excess or inappropriate services.
Function as the delegate and liaison for the manager covering their areas of expertise.
Other duties as assigned

Minimum Education
Bachelors Degree or equivalent experience

Minimum Special Certifications or technical skills
Varies by area of support

Minimum Type of experience the job requires
3#43; years’ experience supporting complex enterprise endpoint infrastructure environments
Working with managed service and offshore teams
Supporting PCI and SOX security standards

Preferred Education
Bachelors Degree Computer Science, Engineering or related discipline

Preferred Special Certifications or technical skills
All certifications are not required, certifications in multiple disciplines are considered a plus

Preferred Type of experience the job requires
Remotely supporting an enterprise with more than 500 connected sites is a plus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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