Primary Purpose

Reporting to the Director, IT Support, the Endpoint Management Engineer is responsible for the overall management of Bright Horizons endpoint management tools and environments in support of the employee base.

Essential Functions/Responsibilities

• Day to day administration and support of endpoint management, anti-virus and hardware provisioning platforms.

• Provide engineering design and development for new releases and enhancements in endpoint management and related platforms.

• Deploy applications to the environment and provide support throughout the deployment process.

• Identify and manage goals and opportunities to improve the health, performance and availability of supported platforms.

• Apply lessons learned for continuous process and delivery improvement for the customer.

• Maintain patch management for supported endpoints in accordance with change management practices.

• Implementing and troubleshooting mobile device management for iOS and Android.

• Create and maintain Bright Horizons computer images and platforms for distribution.

• Create, maintain and distribute reporting showing health of platforms and endpoints.

• Work with internal stakeholders to ensure requirements are integrated into planning for platform enhancements.

• Serve as escalation point for Service Desk on problems/incidents, regarding endpoint management and related platforms.

Decision Making

Receives general direction and exercises some independent judgement

Influence

Typically influence is limited to team members

Impact

Family/Function (e.g., IT, Finance, Operations, Human Resources)

Job Requirements

Education

Bachelor's Degree required

Experience

3 years required

3 years relevant experience would be considered in lieu of applicable degree

Additional Job Requirements

• Experience with application packaging, creating custom packages and deployments in Windows.

• Mobile device management experience, Intune preferred.

• Extensive hands on support experience with Windows 10 and the O365 Office suite of programs.

• In-depth knowledge of scripting languages, such as Powershell and Active Directory group policy.

• Intermediate to advanced knowledge of provisioning, patching, deployment and management of desktop and/or server environment.

• Excellent understanding of ITSM frameworks and change management processes.

• Demonstrated problem determination, analysis and resolution skills.

• Should be project oriented with a strong ability to work autonomously.

• Excellent interpersonal, written and verbal communication skills.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.