Overall Summary

The Employee Advocate’s primary duty is to coordinate employee relations activities and programs that promote positive workplace relations. The Employee Advocate will also serve as a liaison between BACH executives, management and employees regarding workplace wellness and employee satisfaction. This position will be responsible for facilitating a positive atmosphere by demonstrating enthusiasm, a spirit of teamwork and by maintaining high standards and confidentiality. The Employee Advocate will reflect BACH’s G.U.E.S.T. Customer Service model: Greet – Understand – Empathize – Serve – Thank

This is a full-time exempt position that may require work on evenings and weekends as necessary.

Essential Responsibilities

• Assist HR and management to maintain positive employee relations.
• Creates and/or revises Health and Wellness communications materials, such as news, flyers, and events.
• Visit site locations on a regular basis, responds in a timely matter to employee phone calls and emails.
• Coordinates fun activities for the clinics and writes articles for newsletters promoting the culture of BACH.
• Conducts interviews with employees, patients and or visitors.
• Records and maintains documentation of all position activities and events.
• Notifies Human Resources Manager/Director of outcomes of all matters on a weekly basis.
• Responsible for leading and coordinating the Wellness Committee monthly meetings to effectively improve employee relations and operations at all levels of the organization.
• Will serve as an active member of the Employee Relations Committee and take full responsibility for leading and coordinating monthly meetings.

Secondary Responsibilities

• Attends workshops, training, and meetings as needed, and as requested.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS

Requirements to be met:

• Bachelor’s degree (B.A.) or equivalent
• Four to six years related experience or equivalent.
• Working knowledge of HR laws and regulations

Preferred qualifications:

• Community or public health experience.
• Knowledge and experience with federal labor law and regulations.

Certifications/Licenses:

• Access to reliable transportation.

Critical Success Factors in this role include:

• The ability to work and act independently, and to make and carry out decisions with minimal supervision.
• The ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills with the ability to lead teams and work collaboratively.
• Maintaining confidentiality and HIPAA compliance.
• Excellent organizational, time management and multi-tasking skills with attention to detail.
• Excellent customer service and client services philosophy in all interactions.
• Successfully manage multiple projects at the same time.
• Appreciation and respect for working with and serving a diverse population.
• Proficiency in Microsoft Office and the internet.
• The ability to investigate and analyze information, draw conclusions and problem solve.
• The ability to gather data, compile information, and prepare reports.
• Ability to travel to multiple sites throughout the week.

Physical Demands:

This position requires:

• Sitting, walking, and standing associated with a normal medical office environment, some bending, stretching and lifting required.
• Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
• Ability to read, sort, check, count, and verify numbers
• Reading and writing in order to review records for accuracy.

Supervises

None