Job description
What You'll Be DoingConsider joining #TeamWake, where you can make a difference in the community while working for an employer that values you! Comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k); on-site Employee Health Centers; employee assistance programs; and medical, dental, vision, and life insurance options. The County also offers a generous paid leave program, furthering its commitment to supporting employees and their families, both inside and outside of work.
Families in Wake County need you to help with their health and wellness needs! If you want to help your community with their wellness, this is the job for you! As an Eligibility Caseworker I in Training, you will work in our Economic & Social Services Division assigned to the Family and Children Medicaid (FCMA) Program, (Intake or Review). You will help provide critical resources for eligible residents of Wake County, which keeps them healthy!
These positions are full-time, benefit eligible, and are not temporary. (They allow us to fill vacant team positions faster with individuals that have already been through orientation and training. "In-Training" means, when you are initially hired, you may not immediately be assigned to your regular team depending on staffing levels.)
Positions are available in multiple locations throughout the county.
Eligibility Caseworkers typically are assigned one function (applications/intakes or reviews) and one program; however, sometimes they may be responsible for multiple programs or functions. Interaction can be extensive or minimal with clients – in person or via phone – depending on program and function.
Your primary duties will include:
Providing case management service by processing applications or reviews; determining initial or on-going eligibility for Family and Children Medicaid
Entering all required data into computer systems (NCFast), to authorize benefits
Referring household to outside community resources, if needed
Maintaining thorough knowledge of all policy and procedures via training and keeping abreast of all policy changes
Providing back-up for other Caseworkers, and accurate and timely documentation processing utilizing document management system (OnBase) for caseload management
Orientation & Training
We provide intensive training for new hires – (i.e., program, systems, etc.) Formal training normally lasts 2 months from its start date. Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion. You would be expected to attend at least 90% of our new hire training. Training is mandatory, and is provided to assist in your success as a new employee. After training, a hybrid work schedule may temporarily be available.
NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
Associates degree in Human Services, Health or related field
Two years of related experience
Valid Driver's License and "safe" driving record
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
Spanish language skills
How Will We Know You're 'The One'?
Adaptability with high stress tolerance
Accountability and integrity with a strong attention to detail
Strong ability to communicate complex policy and determine client budgets; and the ability to develop proficiency in calculating client budgets
Customer service oriented, appreciative of client diversity, and possesses the ability to develop and maintain strong relationships with customers and responding to their identified needs
Ability to perform in a fast-paced deadline-driven environment with extreme accuracy, to include flexibility and adaptability in an environment with frequent changes
Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV (Online Verification)
About This Position
Location: Human Services Center Swinburne 220 Swinburne Street, Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:15 am - 5:15 pm
Hiring Range: $18.02 - $24.33 commensurate with experience
Posting Closing Date: 7:00 pm on 1/16/2023
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