Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb has an opening for an Electronic Solutions Representative, to work in our Phoenix, Arizona, location.

BASIC FUNCTION OF THE JOB:
Processing documents and claims submitted via online portal and email. Documents and claims are reviewed and entered into the system per protocols.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Reviewing E-Gain, Workview, and Eloss to handle electronically submitted claims and documents for all lines of business (Property, Auto, Casualty, Small Commercial, Worker’s Compensation)

Completing New Loss setups within the appropriate Service Line Agreements (SLA)

Conduct effective inventory management; maintaining a daily inventory of less than 50 items per day.

Responding to agents and customers timely and courteously via email or chat channels

Promptly report service and/or system problems to the supervisor to ensure service levels to our customers and business partners are not adversely impacted.

Participate in ongoing development activities to keep abreast of the skills and competencies necessary to exceed the needs of our customers.

Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as improve workflow issues.

Ability to work extended hours and weekends (if necessary) to assist during Natural Disasters and Catastrophic events

KNOWLEDGE AND SKILLS:
Handle multiple tasks simultaneously

Excellent verbal and written communications and interpersonal skills

Effectively work in a team environment

Ability to meet or exceed established Performance Standards

Understanding of agency, insured, claimant and insurer relationships

Effective time management and organizational skills

Proficient with computer technology and navigation of various software

EDUCATION AND EXPERIENCE

High School Diploma/GED

2+ years of Customer Service

Prior Call Center experience preferred

Insurance experience a plus

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.