Compensation: $13-16/hr based on relevant experience

About AKT:

AKT is a global merchandising company. We primarily service the music and online video industries; however, we also merchandise for businesses and organizations of all shapes and sizes.

AKT owns District Lines (http://districtlines.com (http://districtlines.com/)), a world-renowned e-commerce merchandising web site.

District Lines' holiday season is a time when ordering is at its' peak and we are beginning to ramp up our team in preparation. Our ideal candidate for this position is focused on the customer experience, quality, teamwork and productivity.

Customer Support Job Requirements:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has patience, "thick skin" and is able to handle complaints and unpleasant customers.
• Pleasant, patient and friendly attitude, strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality.

Main Job Tasks and Responsibilities:

• Deal directly with customers via email helpdesk system and telephone
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product inquiries
• Perform customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Education and Experience:

• High school diploma, general education degree or equivalent
• 2+ years of experience in a customer service or help desk capacity required.
• Some experience with multiline telephones and/or online helpdesks.
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type 50+ WPM
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge