Job description

We are a fast growing, privately owned footwear company committed to making high quality, comfortable and stylish shoes for women. We are looking for a full time E-Commerce Brand Representative to service our online store.

Description:

As a brand representative, this person is responsible for delivering exceptional customer service. As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness. The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.

Responsibilities:

• Deliver exceptional customer service and sales support via phone, email, online chat, social media, or anywhere else our customers engage with us

• Receive and answer customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, and general information
• Proactively engage website customers via chat to assist in order completion

• Inspect daily returns and issue refunds for unworn and salable merchandise

• Additional administrative support for E-Commerce team as necessary

Department and Supervisor:

Traditionally a wholesale business, E-Commerce is the newest department focused on selling footwear directly to consumers for the first time in company history.

The E-Commerce Brand Representative position is a great opportunity to join an exciting development on a growth trajectory. Our company is an equal opportunity employer, and has a mandatory COVID-19 vaccination policy for all new employees.

Skills and Qualifications:

• Upbeat and positive attitude is required to perform this job
• Strong oral and written communication skills

• Ability to troubleshoot and resolve problems quickly, efficiently and creatively
• Exceptional organizational and time management skills
• Experience using email ticketing, CRM and Order Processing ERP systems (Shopify preferred)
• Familiar with using web based applications and web navigation

• Prior consumer goods, e-retail or retail experience is a plus

• Affinity for shoes and fashion

• 1-3 years prior full time customer service experience strongly preferred

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Gardena, CA 90248: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Shopify: 1 year (Preferred)

Work Location: One location

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