Job description

Job Assignment: Drug and Alcohol Processing Specialist
Department : Processing
Location: Tustin, CA
Reports To: Processing Manager
Classification: Hourly

Company Information:
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.
DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Position Description:
Performs tasks in the data processing department, including but not limited to sorting and processing chain of custody forms, drug test results, and breath alcohol tests; Communicates with various departments across the company to ensure receipt of important documents; Assists with answering phones, maintaining the upmost professionalism to clients and vendors; Updates protocols and maintains spreadsheets and documents using Microsoft Office 360; Works as part of a team that fosters a culture of collaboration, continuous improvement, and accountability; Other duties as assigned.

Essential Functions:

• Responsible for reviewing and processing documents on various processing platforms:

Ability to solve problems quickly and adapt in a fast-paced environment
An active listener that demonstrates a friendly, upbeat disposition working with others
Scans, emails, and faxes documents for processing using programs like Adobe PDF and Microsoft
Office, Suite (Word, Excel, PowerPoint and Outlook)
Answers phones and transfers calls to the appropriate individual/department
Attends monthly processing meetings. Meets company performance standards, follows protocol and
escalates potential issues Contributes to the achievement of the processing team

Required Education or equivalent years of experience:

• High school diploma and Related Associate degree and/or 1 (one) year of customer service experience preferred

Preferred Requirements:

• Bilingual (Spanish) helpful, but not required

Travel %: None

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Hours - Monday - Friday - 8 a.m. - 5 p.m. PST

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