FUNCTIONAL PURPOSE

The purpose of this position is to be the first point of contact for those who contact the district offices via telephone or visit one of two administrative locations. Additionally, a person in this position will assist with various clerical administrative duties to assist with efficient operation of district services. This position manages the lobby area of the Education Building. It greets and directs all visitors, employees, vendors and other customers. It ensure the completion of required paperwork. It also acts as first point of contact for those calling the main district telephone line. This position also assists the Education Building manager with organization and management of building spaces. This position also collaborates with the attendant inside the lobby of the Administration Center to align visitation policies, practices, and procedures.

DUTIES AND RESPONSIBILITIES:

• Greets and monitors guests to the Education building. Asks detailed questions so the guests may be directed to the person who can best help him/her with their concern. Answers basic questions for each department in the district office.
• Ensures all visitors and staff are properly completing required paperwork for COVID-19 or other security monitoring.
• Assists in managing building leadership and staff members' time by determining the urgency, purpose, and most appropriate time to address questions or concerns from those visiting the office.
• Maintains the stock of commonly used forms for employees, explains the forms in detail and assists employees and parents in filling them out as needed.
• Answers the general district phone line. Asks detailed questions so caller may be directed to the person/department who can best help him/her with their concern. Answers basic questions for each department in the district office.
• Serves as the Lead Operator and coordinates the District Parent Hotline Team to ensure proper coverage. Also ensures all district hotlines, including Technology and Transportation Hotlines, have coverage as needed.
• Trains district hotline team to understand district organization and structure in order to best serve callers.
• Trains district hotline team to understand and abide by district customer service standards.
• Maintains and processes files and databases that may include, but is not limited to employee and/or student data; parent and employee concerns or complaints; departmental programs; training and development information; student information and performance data;, etc.
• Signs for and directs delivery of packages to the building.
• Manages entrance to the Ed Building and assists building manager with ensuring the building is prepared for meetings and events.
• Performs special projects and other related duties as assigned.
• Works with building manager to update and maintain meeting room calendar.
• Assists with keeping building signage up to date.
• Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have enthusiasm and possess excellent customer service skills.
• Must enjoy working with people and possess a friendly and outgoing personality.
• Must be detailed oriented.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to diffuse tense situations when dealing with angry or upset visitors or callers.
• Excellent communication and listening skills.
• Knowledge of WS/FCS policies and procedures.
• Knowledge of computer skills should include word processing, database, spreadsheet applications and data entry skills.
• Ability to effectively manage multiple tasks, including but not limited to a high volume of paperwork, phone-calls and walk-ins
• Ability to work under pressure to meet deadlines in a professional manner both in terms of knowledge and behavior.
• Ability to maintain confidential information.
• Ability to use patience and sensitivity when dealing with students, parents, guests or employees in matters related to their personal or educational needs.
• Ability to track down information while maintaining positive internal relationships with other administrators, colleagues and staff members.
• Areas of responsibility require consistent exercise of discretion, judgment and accuracy.
• Excellent organization and time management skills.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum: High School Diploma/GED PLUS one year experience as a receptionist in high-call volume business.
• Desirable: Three years of experience as a receptionist in high call volume business including one year Team Lead work experience.
• Preferred: Bilingual - Spanish Speaking

Pay Grade 61 - $2,600.00 Minimum Monthly Salary - Full Time Position

PHYSICAL WORK DEMANDS:

In compliance with Federal Law, Winston-Salem/Forsyth County Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of sex, race, color, religion, national origin, age, or disability.