Job description
Are you ready to Be Part of Something BIGGER?
Cunningham Associates Heating & Air Conditioning is looking for a dynamic Customer Service Representative/Dispatcher to join a thriving business that believes in work-life balance and cares about YOU!
The Dispatcher creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team!
The Job:
- Receives emergency and non-emergency calls from prospective or existing customers
- Prioritizes calls according to urgency and importance
- Answers all service calls and book the calls in order of urgency
- Makes follow-up calls to customers to determine quality of service
- Great Attitude
- Customer Service Oriented
- Excellent time management and organization skills
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Adaptable, flexible, and innovative team player
- Proven experience as a dispatcher or other relevant position
- Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
- Fluent with Microsoft Word, Excel and PowerPoint
- Experience using Microsoft Dynamics is highly preferred
The Benefits
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Company Matched 401k
Be part of something new and exciting. Join an integrity driven, family-oriented team. Take a leap towards something BIGGER!
Apply Now!
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