Job Description:

Are you an agile, digital-first problem solver who’s adept at educational content strategies and is passionate about building and nurturing exceptional teams? If yes, Fidelity Investments has an opening for you!

As a Director on the education team, you'll manage a team of content editors responsible for helping to create progressive, multi-platform learning experiences, specifically auditing, creating, and maintaining educational content that helps customers make informed decisions related to saving, spending, investing, and trading.

By leveraging your content, user, and business experience, you’ll help to drive innovation and deliver best-in-class customer engagement education to instill confidence in our clients and attract prospective clients.

The Expertise You Have

• 8+ years of experience in content strategy with a focus on learning/education, high attention to detail and ability to balance multiple workstreams at once

• 3+ years managing and developing a team of writers and strategists

• Experience collaborating with senior level leaders toward successful business outcomes

• Experience building and leading teams with successful outcomes

• Proven track record of defining, testing, iterating on, and delivering best in class education

• Validated dedication to cross-functional collaboration in a client-centric, fast-paced environment

• A proven track record of projects that achieve tangible results

• Experience working with cross-functional, agile teams preferred

• Experience in financial services strongly preferred

• Experience creating content for an under-36 audience a plus

The Skills You Bring

• Adept at all aspects of instructional strategy, including program development, adult learning theories, instructional design, and delivery evaluation

• Confident leveraging data and analytics insights to improve the customer experience

• Builds credibility and trust with peers and executives and enjoys working in a complex organization with multiple decision-makers

• Values pace over perfection by helping teams determine what to prioritize and how to negotiate with business partners to ensure they're focused on the most critical work

• Brings a systems-thinking approach to content strategy

• Able to identify and implement efficiencies that allow strategists to focus on the work that they do best

• An executive presence and the ability to communicate effectively to both technical and non-technical audiences

• Mastery of agile methodologies and design thinking

• Ability to simplify complex interactions

• Adept at using language that is compelling, concise, and friendly that helps guide a user through an educational experience

• Comfortable defending your content decisions with executives and legal, and can negotiate edits with diplomacy and an open mind

• Willing to jump into different roles, outside of your job description, and have an eye to the future of digital content design

• Ability to use data and analytics to find opportunities for improving the customer experience

• Ability to build credibility and trust with peers and executives, and enjoy working in a complex organization with multiple decision-makers

The Value You Deliver

• Consulting, visioning, and developing the education strategy for scalable learning curriculums that can be leveraged across different products

• Collaborating with partners across the enterprise to build out a best-in-class, inclusive customer education strategy and multi-channel learning journey

• Designing and developing education to support strategic initiatives across a diverse range of topics and deliverables, including just-in-time learning, webinars, podcasts, videos, visual, and interactive formats

• Using instructional design principles to develop effective learning solutions

• Audit of existing educational content across all digital channels to identify redundancies and find opportunities for simplification

• Content development for a variety of formats, including articles, videos, and infographics across digital experiences

• Integrating educational content across Fidelity.com.

• Collaborating with designers, researchers, developers, and other partners to write and test user-focused education that answers key questions, while maintaining Fidelity’s tone and voice

• Influencing a test, learn, and optimize approach to content development where you’ll make informed decisions on the topics, tone, language, and delivery of educational content

• Developing and evolving ideas via ongoing dialogue with partners and senior leaders that brings together client needs, emerging technology, financial trends, and Fidelity’s enterprise goals

• Working across teams to deliver a cohesive customer experience across products and channels

Please see below for the salary range for work locations in Colorado only:

Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

Please see below for the salary range for work locations in California only:

Please see below for the salary range for work locations in Washington only:

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.