What You'll Do

The Technology Enabling Development Lab (TED) Our core development focus is the host interface firmware layer that sits in the intersection of system software and flash management firmware. This key host interface firmware technology drives Samsung's breakthrough V-NAND technology and enables our customers to power performance-oriented, demanding, enterprise-class applications ranging from hyper-scale data centers, to big data processing, to software defined virtualized storage arrays and infrastructures.

We are seeking a dynamic and high energy Director to manage our highly regarded Customer Qualification team in the Enterprise and Datacenter SSD group. You will manage the deliverables and resources of a team of more than 50 to meet high level organization priorities and goals. Summarizing and presenting team progress, achievements and challenges to upper management will be critical for this position. You will have the opportunity to plan and manage execution of SAS and NVMe SSD qualification on customer systems that include enterprise servers and enterprise storage systems including Hyper-converged, SAN, NAS, Unified and Scale out systems. In this role you will work directly with customers to provide an excellent customer experience by assisting and managing the highest quality expectations. You will research customer product portfolios and understand use case and access patterns as they apply to SSDs in these systems.

Location: Hybrid, working onsite at our San Jose, CA headquarters 3 days a week, with the flexibility to work remotely the remainder of your time the remainder of your time with an average of 20% travel per year.

Job ID: 41105

• Plan and manage execution of enterprise SSD qualifications in customer systems.
• Communicate directly with customers to understand qualification processes and test plans. Report status of qualifications and manage customer expectations.
• Manage and coordinate internal and customer test engineers to execute qual plans as per schedule. Teams will be both local and remote.
• Triage test failures and do a first level FA. Design and execute experiments to root cause defects and verify fixes in coordination with development teams.
• Provide feedback to functional test teams on issues seen in customer quals to better functional test coverage.
• Triage customer field issues and provide leadership and support for timely resolution of customer issues.
• Provide guidance to the Automation team to continue to improve and add to the existing framework.

What You Bring

• BS in Electrical Engineering and Computer Science with 20+ years experience in testing or development of enterprise servers or enterprise storage systems or MS with 18+ Years experience or PhD with 15 yrs of experience is preferred.
• 5+ years of experience managing dynamic and highly efficient engineer teams.
• Experience with customer interface (i.e. organizing and conducting meetings with customer).
• Knowledge of enterprise storage/server system technologies.
• Expertise in storage test tools such as performance benchmarks, IO stress tools, protocol certifications, Test execution and bug management tools.
• You're inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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