Description

Horseshoe Bay Golf and Spa Resort is seeking a Director of Training to oversee all aspects of training for this world-class resort outside of Austin, Texas. The Director of Training is responsible for providing real-time, high-end luxury resort service training to service-providing associates and managers across the Resort and to help cultivate our well earned reputation for being one of the most sought after resorts in the world.

Definition: The Director of Training is responsible for providing real-time, high-end luxury resort service training to service-providing associates and managers across the Resort.

General Duties:

• Train newly hired service-providing associates and managers in basics of service.
• Conduct on-the-job service training for individuals and teams.
• Conduct service audits and provide feedback to associates and managers.
• Design short service training modules that can be used by line managers with their line associates.
• Design and conduct service training activities for use at rallies, for department teambuilding, etc.
• Coordinate with the Training Coordinator in Human Resources to manage training records.
• When appropriate, schedule the appropriate meeting room and ensure the physical setup, including any audiovisual equipment and F&B requests are complete.
• Prepare and distribute training aids such as instructional material, handouts, evaluation forms and visual aids.
• Completes ACE forms for proper billing of class set up, tear down and any F&B.

Employment standards:

• Forbes certification in 5-Star customer service.
• Bachelor’s degree or equivalent experience.
• Bilingual in Spanish a plus.
• Excellent platform and presentation skills.
• Business acumen.
• Requires a working knowledge of Word, Excel and other business management software programs and systems. Expertise with PowerPoint a plus.
• Requires a high degree of perceptiveness and ability to relate to individuals at all levels.
• Requires excellent oral and written communications skills.
• Must have neat and pleasant overall appearance.
• Comprehend reading materials, speak, read and write English.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)