ABOUT US

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

JOB DESCRIPTION

The Director of Parent Engagement interacts with parents to enhance their overall ORU experience. Works with Concierge and other departments in the ORU community to effectively communicate and answer parent information inquiries. Assists the Concierge Executive Director in the oversight and management Parent Engagement office.

RESPONSIBILITIES

• Directs the operation of the Parent Engagement office. Works alongside the Concierge team and Student Success to offer excellent service to parents and students.
• Creates an annual communication plan and marketing plan for the parents of new ORU and current ORU students. Implements these plans with the oversight of the Concierge Executive Director.
• Works with External Affairs to ensure parent communication pieces are professional and timely. Build website and social media presence.
• Develops relationships with other departments such as Student Success, Student Life, Financial Aid and others to improve and assist with parent encounters.
• Learns RMS, Banner, Salesforce and other software necessary to operate the Parent Engagement department.
• Cross trains within the Concierge office to be able to assist in other areas as necessary and for peak times.
• Meets consistently with the Concierge office and Student Success for the purpose of information gathering, feedback, updates, progress reports, training, etc.
• Plans and hosts special events (in person and virtual) for parents as approved in the annual marketing/service plan.
• Demonstrates a thorough knowledge of and adheres to the applicable University and department rules and regulations. Gives accurate information to customers (parents and students).
• Establishes and maintains effective working relationships with University Departments.
• Attends University meetings with or on behalf of the Executive Director as requested.

REQUIREMENTS

EDUCATION:
Requires a Bachelors degree in a related field.

EXPERIENCE/SKILLS:

• Requires a minimum of three (3) years administrative work experience, preferably in customer service areas.
• Demonstrates or tests for giftedness/proficiency in hospitality and relationship building strengths.
• Must be computer literate and proficient with Word, Excel, and Power Point. Must have good organizational and interpersonal skills. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must have the ability to prioritize multi-tasks in the midst of a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must be able to articulate thoughts well for the purpose of effectively communicating information in written form, in verbal form, in electronic form, one-on-one, in groups or in large public settings, etc. Must have the ability to effectively work with staff, administration, students, and parents from varying cultural backgrounds. Must possess strong hospitality and customer service skills. Must be able to respond to stressful situations in a calm, professional manner.
• Must maintain a high level of confidentiality of information.