Director of Human Resources - Queen Kapiolani Hotel, Honolulu
Full Time
Honolulu, HI 96815
Posted
Job description
Queen Kapiolani Hotel is currently in search for a
Director of Human Resources. As the Director of Human Resources, you will manage Human Resources programs such as recruiting/employment, compensation, benefits, worker’s compensation, labor and employee relations, employee recognition programs and training for hotel employees. You will also ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture, while maintaining confidentiality to the extent possible in all Human Resources-related matters.
About Queen Kapiolani Hotel
In 1967, the Hotel was built on royal lands overlooking Kapiolani Park, the State’s greatest park which is named after the Queen herself; for decades the Hotel was the favored place where locals and guests gathered for brunch, dinner, weddings and graduations; its location at the beach was perfect for kama’aina surfing; and its art collection and music programming rivaled that of any hotel in Honolulu. Queen Kapiolani Hotel has 315 rooms with unobstructed views of Diamond Head and is only steps away from Waikiki beach.
About Sightline Hospitality
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests, and our communities. The success of our business begins and ends with you!
Our ideal candidate will possess strong communication skills and demonstrates leadership abilities. Prior experience working in Hawaii is preferred. Must have prior experience in labor/union relations.
Essential Functions/Duties:
- Control expenses within the HR department. Participate in the preparation of the annual operating budget and financial plans which support the overall objectives of the hotel.
- Identify, recruit, and make hiring recommendations for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
- Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff andCorporate Human Resources.
- Interact with outside contacts:
- Candidates and applicants – discuss employment opportunities and conduct interviews
- Guests – to ensure their total satisfaction
- Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Outside counsel – to seek advice on various issues
- Regulatory agencies – regarding safety and compliance matters
- Union representatives
- Other contacts as needed (Professional organizations, community groups, local media)
- Create programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.). Support and administer the employee satisfaction survey in conjunction with Corporate Human Resources. Assist the General Manager and other department managers with developing action plans based on feedback. Facilitate feedback sessions.
- Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
- Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or Corporate Human Resources to improve HR policies, procedures and practices.
- Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. Advise Corporate Human Resources of any potentially serious issues.
- Design and facilitate effective training and development programs for employees. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
- Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.
- Submit required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
- In a union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements.
- May coordinate and administer locally developed specialized recognition programs.
- Perform other duties as assigned and may serve as “manager on duty” as required.
Qualifications:
- Bachelor’s degree in Human Resources, Communications, or Business Management, plus 4 years of related training experience or an equivalent combination of education and experience preferred.
- Prior Union/Labor relations experience
- Some supervisory experience also preferred.
- Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems.
- Professional HR designation (PHR, SPHR or other) preferred.
- Must speak fluent English.
- Other languages preferred.
- Demonstrated ability to effectively interact with people of diverse socio-economic, cultural, and ethnic backgrounds.
- Service oriented style with professional presentations skills.
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service.
- Clear concise written and verbal communication skills in English
- Must have excellent organizational, interpersonal and administrative skills
- Demonstrates knowledge of security regulations and procedures.
- Ability to effectively deal with internal and external customers,
- Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Essential Physical Abilities:
- Moving about the hotel and facilities
- Use a keyboard to operate computer
- Carrying, pushing, or lifting items weighing up to 25 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Communicating with other people
- Handling objects, files, training materials and equipment, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
- Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- May be required to work nights, weekends, and/or holidays
Benefits:
- Health, vision, dental, and life insurance options
- Personal time off benefits
- 401K Retirement Savings program
- Commuter Benefits program
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Sightline Hospitality is an Equal Opportunity Employers and welcome applicants and employees of all backgrounds. M/F/D/V/SO
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