Job description
SUMMARY:
The Manager, Healthcare Facility Operations is responsible for the overall management of facilities. Day-to-day responsibilities include oversight of the installation, operation, maintenance, modification, and protection of building systems and the equipment necessary to provide a comfortable, healthy, and safe environment for patients, visitors, and staff. The Director plans, organizes, supervises, coordinates, and controls the activities of the building operations and maintenance functions which are necessary for maintaining the physical structures, H.V.A.C., mechanical, electrical systems, utilities, and facility grounds in an operative and safe working condition. Coordinates with onsite staff, regarding projects and programs, as appropriate. Schedules contractual maintenance services, and assists with equipment selection, and procurement to support operations, renovation projects, and future expansions.
DUTIES AND RESPONSIBILITIES:
- Responsible for administering and directing programs for the management of building maintenance, utilities, grounds, and equipment including budget development and execution.
- Organize and oversee a preventive maintenance program by preparing schedules and implementing new changes to meet Joint Commission & AAAHC elements of performance, CMS accreditation conditions of participation, and all federal, state, and city codes.
- Direct daily operations by managing the flow and quality of work to assure timely completion of workload and adherence to the facility’s standards and regulations.
- Supervise work of contractors in connection with the maintenance and improvement of buildings and building facilities.
- Conduct periodic inspections of buildings, evaluates the complexity of any needed repairs to determine the best solution, and project job cost, and oversee the implementation of approved procedures to ensure the ongoing efficient operation of assigned buildings.
- Maintain ongoing relationships with all department units to keep abreast of their service needs and to be able to anticipate problems before they become crises.
- Supervise and train staff in the approved practices and procedures for proper facility maintenance and in the implementation and observance of all approved safety procedures to ensure compliance with existing safety regulations including but not limited to the National Fire Protection Agency’s Life Safety Codes and Signaling Codes.
- Maintain contact with directors, administrators, supervisors, architects, engineers, and other staff personnel to facilitate the timely accomplishment of all projects and assignments. Inspect and verify the satisfactory completion of all construction projects throughout Hospital facilities. Ensure that specifications for construction projects are met along with verification of all warranty work.
- Direct major space renovation projects and premises expansion at the Hospital. Plan best allocation and utilization of space and resources, i:e-organize and expand current premises.
- Monitor work performance of building maintenance, engineering, and contracted trades staff, inspect and certify work, and perform acceptance testing before authorizing payment for services rendered.
- Develop Emergency Management back-up plans for common problems (such as power shortages) for implementation by contractors to ensure uninterrupted service.
- Campus Facilities Management, and the Environment of Care Committee.
- Oversee the Joint Commission & AAAHC Statement of Condition Report. Design and implement the Joint Commission/AAAHC Utilities Management Plan.
- Participate in announced and unannounced facility and life safety surveys conducted by accrediting and inspection agencies such as the Joint Commission, AAAHC, CMS/IDPH, and OSHA.
- Serve as the Facilities liaison to the management as well as to external contractors and surrounding Hospitals/Medical Centers.
- Other duties and projects as assigned.
PERFORMANCE STANDARDS AND SUCCESS INDICATORS:
- Meet or exceed urgent care standards and guidelines.
- Routine and systematic interval measures of patient function and well-being, with disease-specific clinical outcomes.
- Staffing training and education.
- Patient satisfaction goals achieved.
QUALIFICATIONS:
- Bachelor’s Degree in engineering, architecture, science, safety, health, or a related field required.
- A minimum of five (5) years of experience as a Director/Manager of Engineering/Facilities in the construction and maintenance of a healthcare or medical center environment is required. A minimum of five (5) years of project management experience is required.
- Working knowledge of building construction and maintenance codes and standards, including healthcare-related life safety codes. Working knowledge of engineering design and shop practices. Working knowledge of mechanical, electrical, and plumbing systems. Working knowledge of NFPA, IDPH, TJC codes, and regulations.
- The capability of comprehending engineering and architectural design documents. Must be knowledgeable of equipment specifications, inspection procedures, and applicable codes and familiarity with blueprints.
- Experience with at least one TJC Medical Center Survey and at least one CMS/IDPH Federal Monitoring Facility/Life Safety Survey. Direct experience with the preparation of a post-survey Plan of Correction and/or Measure of Success (MOS) documents.
- Demonstrated ability to work independently, to chair or co-chair committees related to the position, and to serve on assigned committees/teams such as the Environment of Care Committee and the Emergency Management Committee.
Knowledge/Skills/Abilities:
- Knowledge of State standards related to urgent care and labor regulations.
- Ability to retrieve, compile data, and present information both verbally and in writing.
- Demonstrates leadership, managerial ability, and application of good interpersonal relationships and principles of supervision and administration.
- Strong assessment and prioritization/ organizational skills.
- Must be flexible with work schedule. Involves discretion and independent action within prescribed limits.
- Strong communication skills both verbally and in writing.
- Proficient computer knowledge of MS Office, EMR, and Windows.
- Management of a team of 5 or more.
Complexity:
Ability to take vital signs, and maintain quality control standards. Must be able to multi-task efficiently and effectively and take the direction of multiple sources, while maintaining effective working relationships with patients, medical staff, and the public. Ability to perform highly detailed work with sustained attention and ware while providing/obtaining information on numerous inquiries is paramount to success in this position.
PHYSICAL REQUIREMENTS:
Ability to withstand long periods (66-100% of the time) of walking, standing, bending, sitting, and holding limbs and or equipment for long periods. Spending extended periods verbally communicating with patients, families, healthcare team members, and visitors. Requires a high level of dexterity for the safe handling of patients, equipment, and supplies weighing up to 50 pounds.
WORK ENVIRONMENT:
A strenuous work environment with the ability to make decisions. The ASC is a fast-paced facility with long hours of operation. Teamwork with other staff, providers, and upper management is highly demanded
MENTAL DEMANDS:
Must demonstrate the ability to work well with others. Willing to learn and problem-solve. Multi-tasking, able to demonstrate fast learning ability for clinical needs. Effectively cope with typical job stress. Must demonstrate an ability to prioritize job responsibilities. Must be able to act calmly and effectively in a busy or stressful situation.
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