Job description
Position Summary
The Director of Employee Experience is responsible for establishing, leading and executing the strategies and programs designed to continuously improve employee experience and increase engagement at Guardian. This role will coordinate with leaders outside of HR who are leading initiatives with a large-scale employee experience impact. This includes key areas of focus like onboarding, performance, morale, development, and retention of employees.
The Director of Employee Experience also serves as a business partner on employee relations, recruiting and benefits issues with all levels of leadership, from senior executives, managers, first line supervisors, to staff at all levels within the company. Provide direction and assist department leaders with employment related strategic planning issues and implementation.
Direct Reports
HR Director of Guardian Protection
Qualifications
- Bachelor’s degree in Human Resources, Business, or related field plus 10+ years’ experience in a management role or an equivalent combination of education and experience
- Exceptional leadership, customer service and problem-solving skills
- Excellent project management skills
- Demonstrated experience collaborating and interacting cross-functionally and with leaders at multiple levels
- Proficient in MS Office (Word, Excel, Outlook)
- Strong verbal, written, and presentation communication skills
Responsibilities/Essential Functions/Job Duties
- Focus on employee attraction and selection
- Review best practices for sourcing and on-boarding
- Increasing employee brand both internal and external
- Monitor, develop and strengthen company-wide Employee Engagement
- Focus on reasons for attrition and better retention strategies
- Collaborate with Talent Acquisition to ensure business hiring needs are met
- Partner with executives to identify their key people needs
- Collaborate with Compensation and Benefits team to ensure the needs of employees are being addressed
- Develop strong relationships with employees and key leaders across the organization, fostering open communication and trust
- Direct the stay and exit interview process and develop and implement strategies to address findings
- Resolve simple to complex employee relations issues effectively and identify broader opportunities for long-term success
- Utilize effective dispute resolution techniques
- Assess effectiveness of HR practices and actions, and look for opportunities to improve HR programs and provide coaching that will yield optimize performance or results
- Ensure legal compliance by reviewing federal, state, and local regulatory requirements and explaining and consulting management regarding said requirements
- Coach and guide Human Resources and management in the areas of compliance, process improvement, managing separations with fairness, Equal Employment Opportunity federal, state, and local wage and hour law, and recent changes/additions to employment law
- Assess all company operations and recommend strategies to practice and promote an employee friendly atmosphere
- Conduct effective, timely and thorough investigations, prepare documentation and provide recommendations or guidance to leadership on potential violations of policy and/or the law, as well as handle various agency charges
- Provide defined metrics for measuring effectiveness of HR programs in driving performance and containing costs
- As needed, conduct audits to ensure compliance with the EEOC, DOL and other state and federal agencies
- Monitor and manage performance management and career development programs
- Design and implement company policies
- Assist and collaborate with other HR initiatives, as needed
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