Director of Commercial Operations
Full Time
Centennial, CO 80111
Posted
Job description
Overview:
The Director of Commercial Operations serves as a business partner to develop strategies, initiatives, growth, and profitability. The position includes elements of many of the activities performed by Sales, Operations, and Marketing, and a layer of digital applications and advanced analytics. In conjunction with the President and executive team, the Director of Commercial Operations will develop and implement a go-to-market strategy.
NTT Training delivers practical hands-on safety training and trade skills to workers around the world. NTT Training delivers the most comprehensive, skills-based training programs and Hands-On Training because it’s practical. We integrate instructor-led classroom training, computer-based training, training management services, electrical qualification training, and workplace safety practices consulting. Our comprehensive skills-based approach to training, safety, and compliance reduces workplace accidents and increases productivity.
NTT Training – Skilled Workers. Stronger Companies. That’s the NTT Difference. Responsibilities:
Desired Characteristics
The Director of Commercial Operations is responsible for leading a Commercial team and partnering with Operations, Logistics, Program Development, IT, Production, Marketing, and Finance teams to improve revenue performance. This position is responsible for providing leadership, including operational support, and driving operational excellence across the team.
The Director of Commercial Operations serves as a business partner to develop strategies, initiatives, growth, and profitability. The position includes elements of many of the activities performed by Sales, Operations, and Marketing, and a layer of digital applications and advanced analytics. In conjunction with the President and executive team, the Director of Commercial Operations will develop and implement a go-to-market strategy.
NTT Training delivers practical hands-on safety training and trade skills to workers around the world. NTT Training delivers the most comprehensive, skills-based training programs and Hands-On Training because it’s practical. We integrate instructor-led classroom training, computer-based training, training management services, electrical qualification training, and workplace safety practices consulting. Our comprehensive skills-based approach to training, safety, and compliance reduces workplace accidents and increases productivity.
NTT Training – Skilled Workers. Stronger Companies. That’s the NTT Difference.
Essential Responsibilities
Qualifications:
- Provide leadership to all departments and staff to drive operating performance & act as a champion for strategic initiatives within the organization.
- Drive implementation of Microsoft Dynamics 365.
- Develop commercial goals and objectives in support of the vision of the President. Metrics must measure progress and include action plans that improve efficiency.
- Directors are responsible for managing all QA functions and for working with cross departmental leadership to deliver high quality products on schedule.
- Establish strategic imperatives & initiatives in order to ensure the fulfillment of business requirements and to optimize business performance.
- Drive operational excellence processes throughout the team to ensure contract compliance and customer satisfaction. Effectively lead a team of operations leaders, determine clear roles & responsibilities, identify, and act on development needs to ensure superior business & customer support.
- Manage demand planning with Operations, Sales, and Logistics.
- Act as a change agent to build an efficient operation and lead continuous improvement initiatives.
- Enable collaborative culture and drive the organization to improve customer/client and employee satisfaction levels and responsiveness.
- Ensure data analytics drive decision making.
- Identify opportunities to improve visibility, win-rate, and share performance across departments.
- Drive processes simplification and best practices.
- Develop a Quality Management System / Workflow Process and ensure the processes are implemented and maintained.
- Support internal and external quality audits and closure of audit findings.
Qualifications/Requirements
- Bachelor’s Degree and 8+ years’ management experience in Sales, Commercial Operations, or Finance. One year of relevant experience may be substituted for each year of required education.
- Demonstrated ability to lead and influence a team.
- Ability to influence and collaborate with senior level management team.
- Experience leading or managing projects of various size, duration and scope.
- Ability to translate strategy into business objectives.
- Executive level presentation skills.
- Trained and/or certified in process improvement methodology such as LEAN or Six Sigma.
- Coaching and mentoring experience.
- Demonstrated written and oral communication skills.
- Reliable, responsive, attentive to detail.
- Action and results oriented.
Desired Characteristics
- Strong analytic skills with the ability to clearly link financial results to operational performance drivers and lead positive change.
- Root cause analysis (e.g. 5-why methodology) and problem solving skills.
- Experience developing and maintaining a Quality, Safety, Training, or Workflow Management System.
- Clear thinking / problem solving: cross-functional projects within operations/finance function involving process improvement; able to quickly grasp new ideas.
- Leadership experience: has ten years’ experience leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
- Excellent communication skills: experience working across multiple levels (including executive level), functions and regions; able to clearly communicate complex technical information in an easy to understand manner; able to deliver message effectively verbally and in writing.
- Data base creation and maintenance.
- Solid PC skills: experience with CRM and Business applications (i.e.: D365, Oracle, SAP, etc.), strong Excel skills in data compilation and aggregation (i.e. pivot tables, VLOOKUP, and Macros).
- Confidence / Assertiveness: strong influencing skills across business functions; confidence to approach business leaders with difficult messages and defend position.
- Experience working with customer contracts and requests for proposal responses.
- Experience successfully leading cross-functional projects and process improvement within the operations/sales/finance functions; able to quickly grasp new ideas.
- Adaptable/flexible: being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
- Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others.
National Technology Transfer, Inc. (NTT) provides more than 1500 instructor-led training courses throughout the U.S. each year. NTT has trained over a half million skilled trades’ professionals for over 30 years, making it the leader in skilled trades training. NTT stands alone as the premier worldwide provider of hands-on training for workforces in the skilled trades.
What does National Technology Transfer, Inc. have to offer?
- An opportunity to make a difference building skills for America’s workforce
- A focus on customer service and client satisfaction
- Competitive salary
- NTT offers full-time employees medical, dental, vision, life, and disability coverage, as well as Paid Time Off, Flexible Spending and Health Savings Accounts, New Parent Leave, paid holidays, Employee Assistance Plan, a Tuition Scholarship Program , a 401(k) Retirement Plan (full and part-time employees) and an employee discount program (full and part-time employees).
NTT is proud to be an Equal Opportunity Employer.
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.