Job description
Overview:
As a Director of Care Navigation, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize nursing theories, skills, and techniques to provide quality care to your clients on a daily basis.
When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Director of Care Navigation.
Join the AccentCare team and apply for this Director of Care Navigation opportunity today! Responsibilities:
Why You’ll Love Being a Director of Care Navigation at AccentCare
Do you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Director of Care Navigation.
As a Director of Care Navigation, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize nursing theories, skills, and techniques to provide quality care to your clients on a daily basis.
When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Director of Care Navigation.
Join the AccentCare team and apply for this Director of Care Navigation opportunity today!
Director of Care Navigation Responsibilities:
- Work in conjunction with Regional and Branch leadership to enforce the ideals of the Care Transitions Model with emphasis on patient experience, patient education, referral source partnerships, and outcomes data discussions. Develop and maintain an environment that supports the Care Transition Nurses and Home Care Navigators by managing, organizing and facilitating key reporting duties including, but not limited to: providing effective navigation services, achieving quality standards, communicating work flow processes, ensuring integration of a clinical team approach and conducting personal performance review for each direct report.
- Lead and develop team members, including onboarding and training. Evaluating effectiveness of patient navigation by measuring, reporting, and maintaining essential data/databases on established benchmarks and metrics. Manage integrity and quality of data for customer reporting by identifying negative trends and collaborating with clinical and operations leadership to implement Action Plans to meet customer expectations and needs; communicating and following up on action plans in a timely manner to meet customer requirements for data/reporting; drive process improvement; and develop and implement a standardized reporting package to demonstrate program outcomes and support performance improvement activities.
- Track the performance of the clinical programs and ensure they are in line with Company goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practices in care transitions and navigation. Develop and implement systematic, enterprise-wide patient navigation workflow processes, protocols, policies, and procedures.
- Collaborate with Director of Market Development to identify market targets and provide clinical liaison/field support to meet Company growth metrics and standards.
- Serve as the Intermediary between customer and branch to ensure essential functions of patient navigation are met.
- Serve as a resource for problem/conflict resolution as issues related to patient navigation as identified.
Director of Care Navigation Qualifications:
- High school diploma. Bachelor’s degree in Business Administration or Healthcare Management preferred (equivalent experience base may be substituted for Bachelor’s degree)
- RN license required
- 5 or more years of experience
- Comprehensive knowledge of transitional care theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations
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