Job description

Hill Valley Healthcare, is a boutique skilled nursing operating company rapidly positioning itself as a leading healthcare provider. The ironclad Hill Valley promise is to invest in excellent staff who deliver quality, respectful, compassionate care that deliver exceptional outcomes to our patients and residents. Hill Valley's commitment to warm, personal service is the guiding light for the company, and our "People First" philosophy towards team members, patients, residents and families has earned us high ratings.

Department Description: We are hiring a Director of Agency Staffing Operations to provide support and direction on the Hill Valley Healthcare's Staffing Agency. This role will support agency staffing at all levels, for both clinical and non-clinical positions. You will partner closely with the business to help meet our goals, drive accountability, provide coaching from a talent perspective, and increase brand awareness.

Job Summary: Responsible for overseeing agency staffing operation activity for all role based vacancies at identified entities, including Clinical and Non-Clinical positions. Ensures diverse high quality hires, efficient hiring practices, effective recruitment technology, creative marketing strategies, and compliance with internal policies and government regulations. A strong leader who will manage a high volume staffing agency who are focused on providing excellent customer service to our facilities and partners. This role will provide vision, strategic leadership, and practical experience to talent acquisition infrastructure.

Essential Responsibilities:

• Develop and implement cost-effective agency staffing strategies ensuring effective and creative sourcing, evaluation, and selection of the most qualified and diverse talent for your assigned entities.
• Direct and oversee development, implementation of staffing agency programs to attract and retain staff while leveraging recruitment resources.
• Develop appropriate metrics and tracking mechanisms, service-level agreements and other planning and measurement tools to build accountability and measure results, impact and cost-effectiveness of the hiring process and staffing agency team.
• Lead with a continuous improvement mindset, involving the staffing agency operations in identifying process improvements in our hiring practice that will reduce the time to fill and increase the quality of candidates/new hires, such as standardization of the hiring process and improved interviewing tools.
• Identify and oversee development and delivery of appropriate learning and reference tools, policies, practices and procedures for staff to deliver timely and effective recruiting, hiring and workforce planning
• Provide strategic direction, talent acquisition expertise, and guidance to key stakeholders on strategic and emerging talent acquisition trends, benchmarks, and other agency staffing issues.
• Ensure compliance with EEO and other regulatory requirements.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.

What's in it for you?

• We're a small organization meaning you have the freedom to be creative and think outside of the box to solve unique agency staffing challenges.
• Drive change on a small and large scale by utilizing your own healthcare knowledge and experience.
• This is an on-site first position with the opportunity for hybrid working in the future.

Responsibilities include but are not limited to:

• Partner with senior leaders across the business to identify agency staffing needs and create a staffing strategy for both clinical (nursing) and non-clinical for Skilled Nursing Facilities positions.
• Build and maintain a network of potential agency staffing candidates through proactive market research, sourcing, and ongoing relationship management.
• Create talent pipelines by utilizing various sourcing channels, networking groups, candidate referrals, university relationships, and other recruitment marketing ideas.
• Conduct interviews with potential candidates via phone screens.
• Develop sourcing strategies that continually replenish the candidate pipeline based on market conditions and the needs of the business.
• Partner with the leadership team to drive efficiencies for agency staffing operations.
• Partner with the leadership team to understand succession gaps and necessary pools.

What you offer:

• A minimum of 5 years of staffing agency operation experience
• While this is a communications based role, an eye for talent analytics is a plus! (candidate data and reporting)
• Must be comfortable with high volume agency staffing.
• Experience partnering and managing relationships with multiple vendors for additional support.
• Exceptional communication, organizational and follow-up skills are required for this role.
• You thrive on the challenge of balancing multiple projects in a fast-paced and time-sensitive environment.
• As a professional in agency staffing, you will have a strong level of resiliency.
• Experience or understanding of working with a unionized population is a plus.

Required Qualifications:

• Bachelor's degree required.
• 5-8 years related work experience in healthcare agency staffing operations with Licensed Nurses, CNAs and other staff for Skilled Nursing Facilities required and 1-3 years supervisory/management experience required.
• Need to be able to prioritize searches and willing to travel to facilities in the area.
• Knowledge of local, state, and federal employment laws.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications: Staffing agency operations leadership experience in Healthcare organizations is a plus

Competencies:
Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the skilled nursing facilities and across functional areas. Results have significant implications for the management and operations of the organization.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned areas and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Disability Insurance
• Basic Term Life and AD&D Insurance & Voluntary Term Life and AD&D Insurance
• Paid Time Off
• 401(k)
• Accident coverage, Hospital Indemnity coverage & Critical Illness coverage

We are committed to maintaining a diverse and inclusive workplace. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for our job opportunities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

COVID-19 considerations:
Full vaccination against COVID-19 or a medical/religious exemption is required.

Ability to commute/relocate:

• Richmond, VA 23225: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Healthcare Agency Staffing Operations: 5 years (Required)
• Management: 2 years (Required)

Work Location: Hybrid remote in Richmond, VA 23225

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