Job description
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.
We’re currently looking for: Global Number Transfer Department (NTD) Lead is responsible for the day-to-day operations of RingCentral’s Number Transfer business. This includes managing global teams who deal with local, Toll-Free, Vanity, number transfers for our customers. RingCentral’s customers continue to grow and expand, this means we do too. The Global NTD lead will help drive the day-to-day operations while simultaneously improving the process and customer experience. During the NTD process issues could arise and these issues could include direct communications with Professional Services, CSM’s, Sales, and Customer as vital to resolve Porting related issues. This position also requires working cross functionally with our product & technology teams to automate and improve the customer experience.
To succeed in this role you must have experience in:
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Executing day to day responsibility to accomplish outstanding results, working alongside the North American, EMEA, & APAC leadership teams
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Providing direction, mentorship, and feedback to team members and lines of business.
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Drive efficiencies via effective process management and automation
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Measuring performance and results through metrics
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Voice of the Customer follow up and overall Customer Happiness
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Identifying potential risks and mitigation plans
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Reporting on performance and metrics
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Building relationships with client partners
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Cultural and People management
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Internal and External customer expectation settings
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Provide excellent customer service C-Sat / D-Sat / NPS being key KPI’s
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Customer concern management/resolution
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Leading Executive customer critical issues surround porting
Desired Qualifications:
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Must have 5 years’ LNP and Carrier (Telecom), experience leading teams/people/customer concerns with a track record of success.
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3-5 years of Number Transfer (Porting) experience with an ability to demonstrate across all level’s knowledge, including regional governance (multiple), primarily US focused however taking a global view as the RingCentral Global Transfer Department.
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Global Porting experience preferred in addition to US local number/toll-free portability
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Exposure to Cloud Services or a background in Telecommunications
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Building and executing strategic directions and tactics
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Outstanding communications skills both written and verbal
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College Degree or equivalent experience required
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Travel as requested
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Technical understanding of common networking terms and tools
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Previous experience working in a fast-paced and agile environment
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Excellent P.C. skills with a strong background in GSuite and Microsoft Word, Excel, and PowerPoint and demonstrating the ability to learn various tools.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
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Comprehensive medical, dental, vision, disability, life insurance
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Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
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401K match and ESPP
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Flexible PTO
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Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
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Paid parental leave and new parent gift boxes
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Pet insurance
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Employee Assistance Program (EAP) with counseling sessions available 24/7
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Rocket Lawyer services that provide legal advice, document creation and estate planning
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Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $117,200.00 and $175,800.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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