Who we are:

ChartHop is transforming the way companies manage and support their people. By consolidating people data into one employee-centric platform to visualize, discover, and act on insights, ChartHop creates more informed, empowered, and connected organizations. From executives to individual contributors to every employee in between, ChartHop is designed for everyone in the organization.ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz. Visit ChartHop.com to learn more and follow ChartHop on Twitter and LinkedIn.

We're looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!

Director of Business Operations

We're looking for a strategic leader to develop and own ChartHop's operational systems, processes and metrics. The Director of Business Operations will work with leadership from Finance, Operations and Sales, to build and optimize a scalable, operational foundation. The Director of Business Operations will be a partner to executive leadership and be responsible for tracking and reporting key business metrics to help inform decisions.

Responsibilities:

• Develop, implement, and monitor company-wide day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Identify and target areas in which the business can improve operations to increase margins, improve customer satisfaction or drive efficiencies
• Ensure accurate synchronization between Hubspot, Salesforce, Totango, and additional databases
• Ensure processes and best practices are in place to maintain the integrity of the sales and operational data
• Effectively manage a variety of technology, data, and service vendors
• Collaborate directly with senior leadership to drive alignment in setting business priorities and develop a KPI plan, inclusive of metrics/goals
• Assist with troubleshooting operational issues as they surface, diagnose root causes, and propose structural changes to systems and processes in order to realize efficiency gains
• Install feedback loops and leverage disparate data sources to identify areas of improvement and establish a system for prioritization and discovery

Requirements:

• Expert knowledge of Salesforce best practices (CPQ experience a plus)
• Experience building, optimizing and documenting business processes across verticals (esp. Marketing, Sales and CX)
• Experience defining and tracking cross-functional metrics, reporting at the executive and board level

Unsure if you meet the qualifications? Studies have shown that underestimated talent are less likely to apply to jobs unless they meet every single qualification. At ChartHop, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We encourage Operations professionals who are passionate about this work to apply!

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We're building an inclusive culture we're looking for people who embrace our core values:

• Fast: Move with intentional speed.
• Inclusive: Welcome our differences.
• Transparent: Trust, collaborate, share.
• Optimistic: Dream big, think practically.

Perks and Benefits:

• Inclusive Benefits and Perks for all humans(Medical, Dental, Vision, Life Insurance, LTD, STD
• Mental Health Benefits
• Fertility Benefits
• Work from home supplies stipend
• Professional development stipend
• 20 Vacation days
• Flex Fridays
• 401K
• Parental leave
• Pet insurance
• Mental Health benefits
• Many more

Salary range - $175K- $200K base plus bonus and equity

Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.