Job description
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Main Duties and Responsibilities:
Responsible for driving engagement with commercial, commercial services function leads and internal departments to drive alignment and clarity- Develops, evolves, and drives the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
- Assists the Regional Director in developing tactical and strategic Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
- Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships
- Leads input for culinary through commercial services, to ensure the Company is meeting customer needs or requests specific to menu presentations or development
- Ensures contract compliance with all customer and airline service requirements.
- Manages a team of analysts/representatives, whose focus areas include change management, financial analysis, pricing strategy, billing validation, performance analysis and account management
- Manages internal departments, including pricing, billing, procurement, industrial engineers and data group, in matters pertaining to the customer to ensure data integrity, execution, appropriate and timely communication.
- Coordinates bid activities, minimum wage increases, and other finance related commercial activities, ensuring the timely completion of tenders, evaluates inquiries, tracks and manages progress of works
- Coordinates and supports successful launch of new business and new services, provides guidance and support to new locations during their start-ups
- Manages the customer change management process for all day to day operational communications, working with each designated kitchen Account Manager as well as other internal functions; communicates with the customer, as assigned, to develop business relationships which allows for root cause issue resolution.
- Drives change communications between the Customer Services Group including pricing, billing and menu design specifications and Culinary departments and the customer.
- Participates in regular meetings with the Directors and Sales and Service to discuss commercial issues.
- Prepares for and delivers regular reviews/reports with the internal and external customers about the activities and results of the project team.
- Champions improvement initiatives on behalf of the customer
- Works with gategroup colleagues to identify and implement best practices.
- Liaises with the colleagues on all significant account issues
- Develops standard operating procedures to ensure customer deliverables standards are met.
- May be required to work on special assignments as directed.
Qualifications
Education:
- Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required
Work Experience:
- At least 10 years of progressively responsible professional and people management experience in Sales, airline and/or airline catering required
- Previous project management experience preferred
- Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.
- Experience working with international clients is advantageous to the position.
- A background in revenue management and/or pricing is preferred but not mandatory.
Technical Skills: (Certification, Licenses and Registration)
- Must be able to obtain AOA access
- Must have a valid driver’s license
- Must have a valid passport
Job Skills:
Language / Communication Skills:
- Strong organization and/or project management skills
- Account management
- Strong analytical skills
- Advanced Microsoft Excel skills
- Large scale catering operations or logistics, airline catering experience preferred
- Sales and/or customer service experience
- Able to shift roles and responsibilities as business needs change.
- Able to work effectively in a team environment.
- Able to find innovative ways to solve problems
Language / Communication Skills:
- Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.
Job Dimensions
Geographic Responsibility: North America
Type of Employment: Full Time
Travel %: Willing to travel domestically and internationally as required.
Exemption Classification: Exempt
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you want to be part of a team that helps make travel and culinary memories, join us!
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