Job description
On-Board Technology is hiring a Desktop Support Representative in Philadelphia, PA!
For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located
For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details:
Position Type: Full-Time/Contract to Hire
Job Location: Philadelphia, PA (Hybrid, 2-3 days per week on-site)
Benefits: Health, Vision, Dental, 401(k)
Compensation: $21.64 - $24.75 /hr
Job Description:
- Evaluate vendor packages and recommend best solution to meet business needs.
- Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
- Troubleshoot network connections.
- Consult with clients' area management regarding equipment problems or malfunctions.
- Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.
- Evaluate in-house and third-party applications and support their integration with Operating Systems.
- Resolve issues working in conjunction with vendors, as required.
- Develop and maintain instructional documentation.
- Install and configure software applications
- Provide required support to end users for setting up new/replacement of PC devices
- Work with end users to troubleshoot any PC hardware and software issues
- Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
- Provide support to end users who require assistance with conference room collaboration tools
- Wipe devices and prepare them for lease return
- Provide Level 2 Incident support
- Track and update incident tickets in Service now
- Bachelor’s Degree and 3 or more years of experience in the Desktop Support area
- OR
- High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area Preferred
- Strong verbal and written communication skills
- Computer Operations -Proficiency Level Intermediate
- IT Standards Procedures & Policies - Proficiency Level Intermediate
- IT Systems Management - Proficiency Level Intermediate
- Systems Thinking - Proficiency Level Intermediate
- Commitment to "internal client " and focus on customer satisfaction
- Sufficient written and verbal communication skills
Apply Today!
www.onboardusa.com
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
22-04586
INDOJ
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