Job description
:
- Expected to have good hands-on experience in resolving desktop issues
- Provide resolution to the issues logged through various channels as per the agreed Service Levels Schedule 3 – Service Level Agreement (SLA).
- Provide necessary support to traveling users based on the applicable service level agreement.
- Provide Level 1 support in triaging any printer hardware related issue. The support will be limited to:
o Provide necessary information to the third party vendor involved in resolving printer hardware issue
- Provide Level 1 support for any Audio, Video, and conference room equipment issues. The support will be limited to:
o Smart hands support to Wellington Management authorized third party support staff
- Provide necessary support to manage the Wellington Management’s PC hardware and peripherals depot. The support will be limited to providing necessary information to Wellington Management’s point of contact.
- Perform necessary health check of any new device that is been handed over to the users.
- Will be responsible for iMac activity including imaging and deploying PC’s as per Wellington Management standard process.
- Provide support for Microsoft Office applications and mobile devices support (how to support Office or how to manage a iPhone/iPad)
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Oct 10 2022
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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