Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We have an immediate opening in our St. Louis office for a Desktop Support Analyst.

The Desktop Support Analyst supports Firm desktops, laptops, print devices, mobile devices, peripherals and software. Familiarity with a variety of the field's concepts, practices, and procedures is required. The analyst is expected to rely on extensive experience and sound judgment to plan and accomplish goals. The ability to function in high pressure and demanding situations is required. Essential job functions include:

• Provide Tier II support assisting the staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Responsible for imaging and configuration of computers for new employees.
• Provide Tier II support for Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Responsible for minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on-call schedule providing assistance to customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
• Provide Tier II support for Citrix and supported applications.
• Assist with Audio Visual conferencing, high profile presentation setups and some offsite events for attorneys and clients.
• Deploy, support and repair Smartphones including iPhones and Android devices.
• Work directly with mobile carriers as necessary including Verizon and ATT.
• Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarter IT team and management on assigned office technical support needs. (Regional offices only.)
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• The physical activity of this position:
  • Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Kneeling. Bending legs at knee to come to a rest on knee or knees.
  • Crouching. Bending the body downward and forward by bending leg and spine.
  • Reaching. Extending hand(s) and arm(s) in any direction.
  • Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
  • Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Grasping. Applying pressure to an object with the fingers and palm.
  • Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Repetitive Motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• The physical requirements of this position:
  
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The visual acuity requirements including color, depth perception, and field vision:
  
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The conditions the worker will be subject to in this position:
  
  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

CORE REQUIREMENTS

• Ability to deliver superior service to all internal and external customers and communicate effectively.
• Ability to interact in a professional and courteous manner with clients and employees at all times; professional appearance required.
• Ability to successfully perform position requirements with excellent organizational, time-management and prioritization skills required.
• Ability to work collaboratively within a team; ability and willingness to adapt to changing business demands.
• Ability to produce acceptable amount of work efficiently and accurately; ability to produce quality final work product.
• High level of professional integrity required; ability to maintain confidentiality and build trust.

POSITION REQUIREMENTS:

• 3-5 years’ relevant Help Desk experience required, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.
• Certifications Desired:
  • A+, Net+
  • Microsoft : MTA / MCTS / MCITP / MOS
  • Dell Hardware Certification
• Skilled Area Requirements:
  • Active Directory
  • Networking TCP/IP
  • Windows Operating Systems
  • Microsoft Office Suite
  • IP Telephony
  • Video Conferencing
  • Document Management Systems
  • iOS and Android Devices
  • Remote Access Troubleshooting
  • Citrix Support
  • Broadband Cards
  • Digital Dictation Devices

We offer competitive compensation and a comprehensive benefit package including medical, dental, vision, 401K, and much more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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