The Department of Transitional Assistance (DTA) is seeking detail-oriented leaders for the position of Deputy Director of Fraud Investigations. The ideal candidate will plan, manage, coordinate, monitor and evaluate the Fraud Overpayment Referral and Screening (FORS) Unit and the Administrative Disqualification Unit which includes directing and overseeing daily program operations.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assist in identifying annual program operational goals, priorities, and strategies.
• Develop an implement operational policies and procedures, and process improvement opportunities.
• Supervise staff and provide policy guidance in day-to-day fraud investigations and program operations.
• Decide validity of Food and Nutrition Service (FNS) findings and corrective action recommendations.
• Advise and collaborate with other DTA managers and represent DTA on interagency workgroups, special projects, with the state and federal government and the general public.

Preferred Qualifications:

• Knowledge of FORS and Administrative Disqualification processes, management, operations, principles, and practices.
• Knowledge of project management principles, practices and methodologies.
• Knowledge of state and federal fraud investigation regulations, policies, and procedures and state and federal policies involved in determining DTA benefits.
• Knowledge of reporting systems and best practices.
• Knowledge of management principles and practices and operational planning processes.
• Knowledge of statistical report writing and computer programming languages.
• Knowledge of quality assurance and quality control principles and practices.
• Ability to design and implement training and development programs.
• Ability to design and implement data collection, analysis and reporting strategies.
• Ability to design and implement business process improvement and redesign programs.
• Ability to present facts and recommendations effectively in oral and written form.
• Skilled in problem solving, consensus building, conflict resolution and team building while working under strict time constraints.
• Ability to design and implement business process improvement and redesign programs and change management processes.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!