Job description

This is a great opportunity to join one of the premier dental practices in town. We are NOT a chain but rather locally owned and operated by Dr. Phil Chahine, DMD, FAGD - voted TOP DENTIST in Columbus 7 years running! We offer an impressive working environment, beautifully appointed facilities and an incredible TEAM. Just visit our website at www.just-smiles.com and see for yourself. We also offer a great compensation package that includes medical, 401k, vacation, incentive bonus plans and more. If you are unhappy at your current position and have the right abilities, you will be a great fit. The salary will be competitive and depend on your qualifications.

The primary responsibility is to contribute to the overall success of the practice by ensuring that patients are the number one priority from the time they enter the practice until the time they leave and to maintain positive relationships with patients as well as co-workers by providing the best experience for all.

Essential Functions:

• Follow the Patient Experience in order to make a positive impression with patients both by phone and in person
• Answer phones “with a smile” ; communicate with patients in a courteous manner using recommended verbiage for maintained control of the schedule
• Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.
• Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.
• Enter diagnosed treatment plans accurately to the practice software and ensure accuracy of case acceptance is documented by recording accepted and arranged treatment
• Present financial arrangements to patients, adhering to practice protocol
• Ensure all applicable checklists are completed.
• Calmly and effectively guide patients by phone through a dental emergency.
• Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal information and marketing referral sources
• Record all charges and payments to patient accounts; be able to complete and explain third party financing options to patients
• Understand and follow doctor’s treatment plans to schedule follow-up appointments.
• Follow payment policy by collecting payment from patient at time of service
• Assist patients in completing new patient health history forms; verify patient information is correctly entered into the system
• Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time, including partnering with company vendors
• Maintain HIPAA compliance
• Follow required OSHA safety procedures
• Complete all Learning Management System requirements timely
• Actively ask existing patients to refer friends and family members to the practice
• Solicit feedback from patients regarding their experience by asking them to complete the patient survey
• Respond to patient appointment requests made via voicemail, the practice website and external vendors as quickly as possible
• Prepare and participate in daily huddles to ensure that each day flows smoothly

Knowledge/Skills/Abilities:

• Education/Certification:
• High school diploma or equivalent required
• Knowledge of DENTRIX is a PLUS but not required
• Immediate Opening

**One to two years of experience working in a direct customer service environment**

• Strong interpersonal and relationship building skills; work well with others
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem solving skills

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person

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