Clear Channel Outdoor Clear Channel Outdoor Holdings, Inc. (NYSE: CCO) is one of the world’s largest out-of-home (OOH) advertising companies, having a diverse portfolio of over 450,000 print and digital advertising displays in 31 countries that reach millions of people every month. In the US, Clear Channel Outdoor operates in 44 of the top 50 media markets, and features a fast-growing network of over 3,600 digital displays across roadside, transit and airport environments.

Clear Channel Outdoor (CCO) is seeking a Delivery Manager to join our team. As the Delivery Manager on the Solution Delivery Team, you will be responsible for supporting and enhancing internal projects across multiple departments pertaining to COO’s internal processes and best practices . Our Delivery Manager will play a key role in leading change to implement, configure, enhance and support service & operations tools across various Salesforce Clouds & products for the company. You will work closely with internal and external stakeholders regarding continual improvement, strategy setting and evaluation of the company’s delivery team structure in alignment with Clear Channel Outdoor’s needs and vision.

The Solution Delivery team partners with stakeholders from Clear Channel’s Corporate and Regional offices to enhance and improve the technologies that they use every day to perform their job. This includes HR and Financial Systems, Productivity Tools, API, IAM, BI, Content Portals, and Project and Workflow Management systems. We are an integral part of ensuring that Clear Channel Outdoor operates smoothly and meets our commitment of excellence to our customers.

• Coordinate resources on implementation projects and removing obstacles to continually increase team throughput, predictability, and quality
• Oversee and manage workloads for individual team members to ensure on time delivery on project initiatives
• Oversee daily performance management of team members with the goal of increasing overall utilization and productivity.
• Manage contact regarding client escalations and challenges to drive projects to a successful conclusion.
• Improve utilization scores by driving improvement of all things related to the project lifecycle.
• Meet profitability and efficiency standards for client delivery.
• Ensure all team members record their hours worked in accordance with the company's time entry policy.
• Ensure team members have the necessary tools, knowledge, skills to execute upon assigned deliverables.
• Build & maintain strong partnerships and relationships with Products, QA, UX, PMO and Enterprise Architecture
• Manage ongoing quality of the data that drives service team metrics and for senior management reporting.
• Obtain a deep understanding of the Front Office Solution Delivery team’s systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadership
• Leverage company standard processes where possible, following established best practices and industry standards when designing, configuring, and consulting on solutions in order to drive success and reduce risk.
• Identify potential scope / out-of-scope work and escalate to appropriate stakeholders.
• Identify potential sales opportunities and coordinate with account management team on pursuing.
• Facilitate the execution of strategic and tactical initiatives throughout the year.
• Contribute to innovative ideas for ongoing improvement and evolution of the service model & business.
• Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisions.

• Bachelor’s Degree in Computer Science , Information Systems or related field
• 3+ years of previous client facing experience in a professional services environment
• 2 years of Program/Delivery/Marketing experience
• Extensive SaaS implementation leadership experience, Risk Management, Healthcare, GRC or EHS experience preferred
• Project Management background with proven success at driving customers to on-time and successful implementations.
• Salesforce training and certification a plus

• Ability to hold teams accountable for setting and achieving Service Level Objectives
• The successful candidate will demonstrate client relationship management skills, strong technical skills, leadership skills, ability to teach others, intelligence and drive.
• Strong written and verbal communication skills and a strong aptitude for self-direction are a must.
• Exceptional organizational skills; ability to manage and track high volume of assets
• Must be detail-oriented, but able to connect details back to business goals
• Effective relationship-building skills, ability to cultivate strong partnerships across teams
• Strong time management skills; ability to juggle priorities

• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and
• external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment

• Occasional business travel, less than 20%

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Discounted Gym Memberships
• Professional Development Opportunities
• Employee Resource Groups

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