Delivery Lead/Manager with 10+yrs preferred local to NY/NJ
Job description
Job Description
Title: Delivery Lead/Manager with 10+yrs preferred local to NY/NJ Location: Clifton, NJ Full time Remote
If your interested please reply me to my email id : shah(At)sprucetech.com or call me at : 97(Three).5(Two)8.(Five)778
Job Description:
This role is responsible for building and maintaining a professional business relationship with the customer, and
acting as the liaison between the customer and internal clients. The Delivery Lead/Manager is responsible for ensuring internal clients maintains the relationship
with the client and acts as main point of contact for the client and manage any escalations.
Will manage a portfolio of customers, from small to large scale, depending on the need of the business.
This management includes: identifying opportunities for improvement, assisting with risk mitigation, at a minimum weekly communication,
and an in-depth knowledge of process.
- Proactively manage customer portfolio;
- Manage solutions delivery team that includes BAs, Developers, and QA Analysts;
- Understand the customer's business needs and roadmap;
- Coordinate product releases and features; manage upgrades and/or enhancements;
- Analyze customer needs and make recommendations;
- Identify, monitor and resolve project related issues;
- Communicate relevant issues both to Management, Support and to other members of the Project Management Team;
- Act in the role of Incident Manager (potentially on-call) for any high priority incidents;
- Defect prioritization and management;
- Release Management
- Customer liaison;
- Conduct weekly review meetings with client;
- Perform other duties as assigned;
- College degree or equivalent work experience;
- At least 10-12 years of experience with increasing responsibility coupled with 3 years of experience in Technical Account Management or Service Delivery Management;
- Strong customer facing skills, ideally in a technical environment;
- Be able to follow process but to remain flexible in achieving project objectives;
- Understanding of customer experience, multi-channel solutions;
- Experience managing around Dynamics CRM solutions;
- Demonstrable use of escalation for both technical and commercial issues;
- Experience with relationship building/management;
- Excellent planning and customer management skills;
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender identity, national origin,
veteran status, genetic information or any other protected-characteristic as identified by
federal, state or local law.
Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology,
Inc. to provide reasonable accommodation when requested by a qualified applicant or
employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of
employment, including the application process.
Spruce Technology, Inc. is committed to providing an equal and inclusive work environment
for people of all backgrounds.
Company Information
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